Student Success Advisor: Guide CDL Graduation & Placement

LAUNCHPAD ACADEMY LLC; Arrowhead (CA); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Benefits package for full-time team

Training and onboarding

Branch-based work

Career growth opportunities

Retention bonus

Commission opportunities

Job summary

160 Driving Academy is hiring a Student Success Advisor to support students from enrollment through graduation and job placement. You will handle inbound and outbound calls, assist with permits, DOT physicals, drug screens, attendance, and testing, and ensure students stay on track.

The role emphasizes retention, clear communication, and timely follow-through, with branch-based work and opportunities for training, growth, and performance-based incentives. Bilingual skills are a plus.

Qualifications

• High school diploma or GED required.
• Strong customer service and communication skills.
• Ability to manage a student caseload and follow through on details.
• Strong organization, time management, and attention to detail.
• Experience using Salesforce, Outlook, and standard communication tools.
• Comfortable working from a branch location as assigned.
• Ability to support students professionally by phone, email, text, and in person.
• Accountable, coachable, and focused on student outcomes.

Responsibilities

• Support students from class start through graduation and CDL testing.
• Take inbound calls from enrolled students and resolve or elevate issues quickly.
• Make outbound support calls to students assigned to your training locations.
• Help students stay on track with permits, DOT physicals, drug screens, fees, attendance, and testing requirements.
• Track student attendance and identify students who may need additional support.
• Update student communication and activity in Salesforce.
• Assist with enrollment documentation and student billing package requirements.
• Support job placement follow-up and verify placement after graduation.
• Greet walk-in students and prospective students when working from a branch location.
• Maintain a clean, organized, and professional branch environment when on-site.
• Partner with yards, instructors, compliance, training, and support teams to remove student barriers.
• Follow company pricing and discount guidelines.

Skills

Customer service

Communication

Salesforce

Branch operations

Bilingual English/Spanish

Education

High school diploma or GED

Tools

Salesforce

Outlook

Job description

160 Driving Academy is hiring a Student Success Advisor to support students from enrollment through graduation and job placement. You will handle inbound and outbound calls, assist with permits, DOT physicals, drug screens, attendance, and testing, and ensure students stay on track.

The role emphasizes retention, clear communication, and timely follow-through, with branch-based work and opportunities for training, growth, and performance-based incentives. Bilingual skills are a plus.