Student Success Coach for CDL Training & Job Placement

160 Driving Academy; San Bernardino (CA); On-site; USD 45,000 - 62,000; Full time

Benefits offered by this job

Hourly pay based on experience

Commission opportunity tied to enrolls

Bonus opportunity tied to student-ret|

Comprehensive benefits package

Training and onboarding

Career growth opportunities

Job summary

160 Driving Academy is hiring Student Success Advisors to support students from tuition payment through classroom theory, yard training, CDL testing, graduation, and job placement.

This role focuses on student support, retention, communication, and follow-through, guiding students through permits, DOT physicals, drug screens, attendance, testing, and placement verification. You will collaborate with branch teams to remove barriers and maintain a professional environment.

Qualifications

• High school diploma or GED is required.
• Strong customer service and communication skills.
• Ability to manage a student caseload and follow through on details.
• Experience using Salesforce and Outlook.
• Comfortable working from a branch location.
• Ability to support students by phone, email, text, and in person.
• Accountable and coachable with focus on student outcomes.

Responsibilities

• Support students from class start through graduation and CDL testing.
• Take inbound calls from enrolled students and resolve or elevate issues quickly.
• Make outbound support calls to students assigned to your training locations.
• Help students stay on track with permits, DOT physicals, drug screens, fees, attendance, and testing requirements.
• Track student attendance and identify students who may need additional support.
• Update student communication and activity in Salesforce.
• Assist with enrollment documentation and student billing package requirements.
• Support job placement follow-up and verify placement after graduation.
• Greet walk-in students and prospective students when working from a branch location.
• Maintain a clean, organized, and professional branch environment when on-site.
• Partner with yards, instructors, compliance, training, and support teams to remove student barriers.
• Follow company pricing and discount guidelines.

Skills

Customer service

Communication

Organization

Time management

Education

High school diploma or GED

Tools

Salesforce

Outlook

Job description

160 Driving Academy is hiring Student Success Advisors to support students from tuition payment through classroom theory, yard training, CDL testing, graduation, and job placement.

This role focuses on student support, retention, communication, and follow-through, guiding students through permits, DOT physicals, drug screens, attendance, testing, and placement verification. You will collaborate with branch teams to remove barriers and maintain a professional environment.