Student Success Coach - CDL Training & Placement

160 Driving Academy; Rochester (MN); Hybrid; USD 22,000 - 36,000; Full time

Benefits offered by this job

Benefits package

Remote/branch work options

Training and onboarding

Career growth opportunities

Bonuses & commissions

Job summary

160 Driving Academy is hiring Student Success Advisors to support students from tuition payment through graduation and job placement. You will handle permits, DOT physicals, drug screens, attendance, fees and testing while keeping students on track.

In this role you will take inbound calls, make outbound follow-ups, and coordinate with branch staff to remove barriers. Strong communication, organization, and reliable follow-through are essential in a fast-paced, service-oriented environment.

Qualifications

• High school diploma or GED required.
• Experience in education, vocational training, admissions, workforce programs, or student services preferred.
• Experience using Salesforce, Outlook, and standard communication tools.
• Strong customer service and communication skills required.
• Ability to manage a student caseload and follow through on details.
• Comfortable working from a branch location as assigned.

Responsibilities

• Support students from class start through graduation and CDL testing.
• Take inbound calls from enrolled students and resolve or escalate issues quickly.
• Make outbound support calls to students assigned to training locations.
• Help students stay on track with permits, DOT physicals, drug screens, fees, attendance, and testing requirements.
• Track student attendance and identify students who may need additional support.
• Update student communication and activity in Salesforce.
• Assist with enrollment documentation and student billing package requirements.
• Support job placement follow-up and verify placement after graduation.
• Greet walk-in students and prospective students when working from a branch location.
• Maintain a clean, organized, and professional branch environment when on-site.
• Partner with yards, instructors, compliance, training, and support teams to remove student barriers.

Skills

Customer service

Communication

Multichannel support

Time management

Organization

Follow-through

Accountability

Bilingual English/Spanish

Education

High school diploma or GED

Tools

Salesforce

Outlook

Job description

160 Driving Academy is hiring Student Success Advisors to support students from tuition payment through graduation and job placement. You will handle permits, DOT physicals, drug screens, attendance, fees and testing while keeping students on track.

In this role you will take inbound calls, make outbound follow-ups, and coordinate with branch staff to remove barriers. Strong communication, organization, and reliable follow-through are essential in a fast-paced, service-oriented environment.