Student Success Advisor

LAUNCHPAD ACADEMY LLC; Arrowhead (CA); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Benefits package for full-time team

Training and onboarding

Branch-based work

Career growth opportunities

Retention bonus

Commission opportunities

Job summary

160 Driving Academy is hiring a Student Success Advisor to support students from enrollment through graduation and job placement. You will handle inbound and outbound calls, assist with permits, DOT physicals, drug screens, attendance, and testing, and ensure students stay on track.

The role emphasizes retention, clear communication, and timely follow-through, with branch-based work and opportunities for training, growth, and performance-based incentives. Bilingual skills are a plus.

Qualifications

• High school diploma or GED required.
• Strong customer service and communication skills.
• Ability to manage a student caseload and follow through on details.
• Strong organization, time management, and attention to detail.
• Experience using Salesforce, Outlook, and standard communication tools.
• Comfortable working from a branch location as assigned.
• Ability to support students professionally by phone, email, text, and in person.
• Accountable, coachable, and focused on student outcomes.

Responsibilities

• Support students from class start through graduation and CDL testing.
• Take inbound calls from enrolled students and resolve or elevate issues quickly.
• Make outbound support calls to students assigned to your training locations.
• Help students stay on track with permits, DOT physicals, drug screens, fees, attendance, and testing requirements.
• Track student attendance and identify students who may need additional support.
• Update student communication and activity in Salesforce.
• Assist with enrollment documentation and student billing package requirements.
• Support job placement follow-up and verify placement after graduation.
• Greet walk-in students and prospective students when working from a branch location.
• Maintain a clean, organized, and professional branch environment when on-site.
• Partner with yards, instructors, compliance, training, and support teams to remove student barriers.
• Follow company pricing and discount guidelines.

Skills

Customer service

Communication

Salesforce

Branch operations

Bilingual English/Spanish

Education

High school diploma or GED

Tools

Salesforce

Outlook

Job description

Description

Are you a strong communicator who enjoys helping people stay on track and reach the finish line?

At 160 Driving Academy, we are hiring Student Success Advisors to support students from the time tuition is paid through classroom theory, yard training, CDL testing, graduation, and job placement support.

This role is focused on student support, retention, communication, and follow-through. You will help students complete required steps such as permits, DOT physicals, drug screens, attendance, fees, testing, and placement verification.

With 90 locations across 32 states, 160 Driving Academy helps thousands of students each year start careers in trucking.

Responsibilities

• Support students from class start through graduation and CDL testing.
• Take inbound calls from enrolled students and resolve or elevate issues quickly.
• Make outbound support calls to students assigned to your training locations.
• Help students stay on track with permits, DOT physicals, drug screens, fees, attendance, and testing requirements.
• Track student attendance and identify students who may need additional support.
• Update student communication and activity in Salesforce.
• Assist with enrollment documentation and student billing package requirements.
• Support job placement follow-up and verify placement after graduation.
• Greet walk-in students and prospective students when working from a branch location.
• Maintain a clean, organized, and professional branch environment when on-site.
• Partner with yards, instructors, compliance, training, and support teams to remove student barriers.
• Follow company pricing and discount guidelines.

Preferred Qualifications

• Experience in education, vocational training, admissions, workforce programs, retail, or student services.
• Familiarity with WIOA or government-assistance programs.
• Experience supporting adult learners or career-change students.
• Branch operations or site coordination experience.
• Bilingual English and Spanish is helpful but not required.
• Experience coordinating compliance documents such as permits, physicals, drug screens, or testing paperwork.

What We Offer

• Hourly pay based on experience and state requirements.
• Commission opportunity tied to eligible branch-driven enrollments.
• Bonus opportunity tied to student retention.
• Comprehensive benefits package for full-time team members.
• Training and onboarding to support your success in the role.
• Branch-based work depending on business needs.
• Career growth opportunities within 160 Driving Academy.
• An opportunity to make a lasting impact by helping students complete training and start careers in trucking.

At 160 Driving Academy, we help students move from paid tuition to CDL in hand. The Student Success Advisor plays a key role in keeping students supported, prepared, and moving toward graduation.

Equal Opportunity Employer Statement

160 Driving Academy is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status, or any other legally protected characteristic.

Requirements

• High school diploma or GED required.
• Strong customer service and communication skills.
• Ability to manage a student caseload and follow through on details.
• Strong organization, time management, and attention to detail.
• Experience using Salesforce, Outlook, and standard communication tools.
• Comfortable working from a branch location as assigned.
• Ability to support students professionally by phone, email, text, and in person.
• Accountable, coachable, and focused on student outcomes.