Student Success Advisor – CIS

Towson; Towson (MD); On-site; USD 21,000 - 30,000; Full time

Job summary

Towson University in Towson, MD seeks a Student Advisor for the Department of Computer and Information Sciences to greet visitors and support advising operations. You will answer calls, manage emails, and help students navigate registration and transfer processes within PeopleSoft.

The role supports advising events, maintains a welcoming hub, and assists with materials for transfers and group sessions. Strong communication and reliability are essential.

Qualifications

• Computing major required (e.g CS/IT/IS/CSMA).
• Must commit to advising position for at least 3 semesters.
• Must be dependable and show up for your shift on time.
• Must be personable, friendly and outgoing.
• Must be able to multitask.
• Able to work a minimum of 10 hours each week.
• Must be able to work Summer 2027.

Responsibilities

• Greet students as they enter the Advising Hub.
• Answer phone inquiries and forward voicemail messages.
• Check and respond to emails promptly on a daily basis.
• Ensure the Advising Hub and its surrounding areas remain clean and well-maintained as needed.
• Create and manage a “sign-in” sheet for walk-in advisees during peak advising times.
• Help students understand Academic Requirements report, add/drop and withdrawal procedures, core and major requirements.
• Help students navigate Petition to Transfer Credits and Third Attempt Petition forms.
• Help students make appointments with their assigned advisor.
• Distribute general paperwork to advisees.
• Assist students with class registration and changing majors through PeopleSoft.
• Assist faculty and staff advisors with group advising sessions.
• Assist FYE advisors with mid-semester group meetings.
• Assist transfer advisor with transfer advising clerical tasks: Printing advising materials, Organizing student folders, Emailing Students regarding transcripts.
• Participate in Transfer Advising Sessions during minimster and summer: Prepare advising materials, set up room (pass out folders and laptops), Assist Transfer Advisor with presentation, Assist faculty and students with advising questions, registration, etc.
• Assist with additionalduties assigned by supervisor and advising staff.

Skills

Multitasking

Customer service

Dependable

Friendly

Education

CS/IT/IS/CSMA

Job description

Towson University in Towson, MD seeks a Student Advisor for the Department of Computer and Information Sciences to greet visitors and support advising operations. You will answer calls, manage emails, and help students navigate registration and transfer processes within PeopleSoft.

The role supports advising events, maintains a welcoming hub, and assists with materials for transfers and group sessions. Strong communication and reliability are essential.