Student Success Advisor - Academic Services

Troy University; Troy (AL); On-site; USD 36,000 - 54,000; Full time

Job summary

Troy University is seeking an Academic Services Associate (ASA) for TROY Online Academic Services. The role centers on guiding advisees through class planning and registration, sustaining student engagement, and monitoring progress using CRM alerts.

The position emphasizes collaboration with various departments and participation in special projects to support student retention at the Troy Campus in Troy, AL.

Qualifications

• Bachelor’s degree or equivalent related work experience.

Responsibilities

• Assist advisees with planning and registering for classes.
• Keep students on track and focus on retention of advisees.
• Engage students actively to enhance engagement.
• Work daily CRM alerts and tasks related to student progression.
• Coordinate with ID and other areas on special projects.

Skills

Basic computer skills

Verbal and written communication

Organizational skills

Education

Bachelor’s degree from an accredited university

Job description

Troy University is seeking an Academic Services Associate (ASA) for TROY Online Academic Services. The role centers on guiding advisees through class planning and registration, sustaining student engagement, and monitoring progress using CRM alerts.

The position emphasizes collaboration with various departments and participation in special projects to support student retention at the Troy Campus in Troy, AL.