Student Success Advisor (Academic Advising)

Wake Forest University; Winston-Salem (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Wake Forest University in Winston-Salem, NC, seeks four Academic Advising Specialists starting January 2027. Priority consideration by November 9, 2026. Applicants should submit a cover letter and refrain from using generative AI.

The role provides professional undergraduate academic advising, guiding registration, progress toward degree, and retention, while collaborating with faculty and staff to uphold policies and support student success.

Qualifications

• Bachelor’s degree plus one to three years related experience or equivalent combination of education and experience.
• Ability to collaborate effectively within the office.
• Knowledge of Wake Forest University academic policies and student information laws.
• Knowledge of student advisement, retention issues, trends, and programs.
• Excellent written and oral communication with varied university constituencies.
• Strong diplomatic skills and ability to work with a diverse community.
• Ability to make independent judgments.
• Ability to counsel students and communicate with faculty and parents.
• Ability to manage multiple tasks and time efficiently.
• Ability to learn new software and student record systems.
• Maintain confidentiality of information and records.
• Ability to analyze and solve complex problems.

Responsibilities

• Provide professional academic advising to undergraduate students on registration, progress, graduation, and retention.
• Consult with faculty and staff on academic policy and practice.
• Meet daily with students to process study abroad approvals, drops, adds, overloads, withdrawals, and appeals.
• Advise on curriculum, four-year plans, and policy guidance; discuss non-academic factors affecting performance.
• Maintain confidential conversations and escalate as needed to OAA leadership.
• Coordinate early academic intervention activities and appropriate actions.
• Contribute to Office of Academic Advising projects and initiatives.
• Receive and investigate reports on attendance and performance concerns; coordinate with university offices.
• Support assigned advisees with information, referrals, and follow-up planning.
• Maintain timely records of communications and actions; communicate with OAA leadership.

Skills

Academic advising

Communication skills

Confidentiality

Time management

Policy knowledge

Education

Bachelor’s degree + 1–3 years related experience

Tools

Student records systems

Job description

Wake Forest University in Winston-Salem, NC, seeks four Academic Advising Specialists starting January 2027. Priority consideration by November 9, 2026. Applicants should submit a cover letter and refrain from using generative AI.

The role provides professional undergraduate academic advising, guiding registration, progress toward degree, and retention, while collaborating with faculty and staff to uphold policies and support student success.