Student Success Advisor

University of North Carolina Wilmington; Wilmington (NC); On-site; USD 50,000 - 65,000; Full time

Job summary

The University of North Carolina Wilmington seeks a Student Success Advisor to enhance student experiences and promote retention in graduate programs. This role involves advising a diverse student caseload and collaborating with faculty to ensure academic success. A Bachelor's degree and relevant experience in advising are required, with a Master's degree preferred.

Benefits

Tuition waiver for courses

Health, dental, and vision insurance

Retirement plan contributions

Paid vacation and sick leave

Free Campus Recreation Center membership

Qualifications

• 3 years of experience in academic advising or student support services.
• Experience with online student populations preferred.

Responsibilities

• Advise students on university resources, time management, and program benchmarks.
• Develop and maintain student retention plans.

Skills

Communication

Interpersonal Skills

Organizational Skills

Attention to Detail

Education

Bachelor's degree in Business, Education, or related field

Master's degree in Business, Education, or related discipline

Tools

Microsoft Office Suite

Learning Management Systems

Job description

Student Success Advisor

Benefits of Working at UNCW:
Want to become a soaring UNCW Seahawk and work at one of the best universities on the East Coast? Want to put your toes in the sand after a day of work? The University of North Carolina Wilmington offers a wonderfully vibrant university community along with a beautiful location just miles from the beach.Employees of UNCW are provided a comprehensive benefits package as well as other programs, resources, policies, and practices that help to support a work/life balance. Our programs have been designed to provide a variety of choices to best fit your needs and the needs of your family. Full time employees are eligible for dental, vision and health insurance plans. Health insurance benefit plans eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.Full time employees are also eligible for the tuition waiver program which covers the cost of tuition and fees for up to three (3) undergraduate or graduate courses per academic year at UNCW or any other university within the UNC System. In addition, UNCW covers the cost of tuition and fees for one UNCW course each summer session.As a full time employee, UNCW also offers a free membership to the Campus Recreation Center, free vaccine and booster shots offered on campus, meditation and yoga sessions, voluntary supplemental insurance coverages, pretax flexible spending accounts, 12 paid holidays, 24 hours of paid community service leave time, paid vacation and sick leave accrual and family medical leave after 12 months of continuous service.We also offer an abundance of training and development programs through our Dare to Learn Academy, and the employee assistance program, many of which are offered free of charge.

Recruitment Range: Determined based on qualifications and/or experience.
Vacancy Number: E1413
Competency Level:
Location of Workplace: Main UNCW Campus
Home Department: Cameron School Business - 31200
Division: Academic Affairs - 30 Division

Primary Purpose of Organizational Unit:
The Graduate Programs Office is responsible for overseeing the graduate programs within the Cameron School of Business: Master of Science in Accountancy; Master of Science in Computer Science & Information Systems; Online Corporate MBA; Online Executive MBA; International MBA; Master of Science in Business Analytics; Master of Science in Finance and Investment Management; Master of Science in Supply Chain Management. Additionally, they support our Business Foundations Certificate and Human Resource Management Certificate. The office processes applications for admission, provides general student support, and administers administrative support for events. It also hires and manages graduate assistants, handles fiscal administration for graduate program budgets, and oversees graduation processes.

College:

College/School Information:


University Information:
The University of North Carolina Wilmington, the state's coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking and a community rich in diversity, inclusion and global perspectives.

A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to-BSN program, an Executive M.B.A. program structured for working professionals, and the nation's only bachelor's degree program focused on coastal engineering.

The university's efforts to advance research and scholarly activities have earned UNCW the elevated designation of 'Doctoral Universities: High Research Activity' institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.

UNCW has been part of the University of North Carolina System since 1969.

Location of Workplace: Main UNCW Campus

Brief Summary of Work for this Position:
The Student Success Advisor works as part of a growing team in the Office of Graduate Programs. Student Success Advisors offer program services to students, staff, and faculty that promote excellence in the student experience at UNCW and position them for success as they continue on their chosen career paths. Student Success Advisors work with diverse caseloads, including students who are on campus in a traditional model, at a distance, in a hybrid model, and students who are solely online. Additionally, this position collaborates with faculty advisors in every phase of the student life cycle. Student Success Advisors advise students on: various university and program resources, time management resources, and program benchmarks. With a campus mandatory advising model, Student Success Advisors works consistently with their assigned advisees, but also with prospective and continuing graduate students.

This position relies heavily on significant use of communication via phone, video conference, email, and other forms of communication. Our UNCW Student Success Advisors are excellent communicators, self-starters, quick learners, and are motivated by working in a collaborative environment. This position reports to the Director of Graduate Programs and works to develop and maintain a retention plan to keep students in the program(s) and on track through graduation.

Minimum Education and Experience Requirements:

• A Bachelor's degree in Business, Education, Counseling, Psychology, Student Affairs, or a closely related field, with three years of progressive experience in academic advising, student support services, or a comparable area; or a Master's degree in Business, Education, Counseling, Psychology, Student Affairs, or a closely related discipline.
• Experience utilizing a range of software applications and educational technologies, including Microsoft Office Suite, learning management systems, and other technology-enhanced delivery platforms.

This position may require irregular work hours, including occasional evenings and weekends.

Preferred Education, Knowledge, Skills & Experience:

• Master's degree with at least 3 years of related work experience in a university or college setting supporting advising, graduate school, student affairs, or other student-facing positions.
• At least one year of experience working exclusively with an online student population and/or online advising model.
• Strong communication, interpersonal, organizational skills, and attention to detail.
• Experience with, and a passion for, working with students from diverse backgrounds in both face-to-face and distance/online environments.
• Knowledge of best practices and theoretical foundations in the field of adult learning, student development, supplemental instruction, advising, and student services, as well as all relevant federal, state, and local laws, university regulations, and programs/policies required for compliance.
• Experience with the assessment of programs and services.

Required Certifications or Licensures:
N/A


FTE: 1.0 (40 hours per week)
Months Per Year: 12 Months
Work Days:
Work Hours:
Type of Position: Permanent
Anticipated Ending Date if Time-Limited:
Position Number: 1586
Job Posting Date: 06/13/2025
Posting Close Date: 7/2/2025
Number of Openings: Single Incumbent

Special Notes to Applicants:
PLEASE NOTE: This posting will close at 11:59PM (Eastern time) on the posted closing date. To receive full consideration, please be sure you have fully completed the entire application, including the Work History' section before you apply for this position. Applications must be submitted through the online application system to be considered.

Eligibility for Employment:
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

To apply, visit https://jobs.uncw.edu/postings/36615

At the University of North Carolina at Wilmington (UNCW), our culture reflects our values of inclusion, diversity, globalization, ethics and integrity and innovation and we are committed to providing equality of educational and employment opportunity for all persons without regard to race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents - except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs. UNCW believes that embracing the unique contributions of our faculty, staff and students is critical to our success and paramount in being recognized for our global mindset.







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