Student Success Coordinator - Re-Entry Advisor

ECPI University; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

ECPI University is seeking a Student Success Coordinator - Re-Entry Advisor to support students in re-enrollment and success strategies. This remote position emphasizes excellent customer service and relationship-building skills, requiring a Bachelor's degree or equivalent experience. Join a team dedicated to transforming lives through education and helping students achieve their goals.

Benefits

Comprehensive benefits for health and well-being

Support for work/life balance

Qualifications

• Ability to multitask in a fast-paced environment.
• Desire to help others achieve goals.
• Motivated, self-starter with teamwork skills.

Responsibilities

• Outreach and advising students who previously dropped out.
• Working closely with Financial Aid and Academic departments.
• Identifying and resolving re-entry obstacles.

Skills

Customer service skills

Relationship-building skills

Strong communication skills

Detail-oriented

Goal-oriented

Education

Bachelor's degree or equivalent

Job description

Student Success Coordinator - Re-Entry Advisor

Join to apply for the Student Success Coordinator - Re-Entry Advisor role at ECPI University.

This is a remote position.

Transform your Career at ECPI University

Since 1966, ECPI University has helped students achieve their goals through practical, career-focused education with over 50 programs at the Associates, Bachelor’s, and Master’s levels. Our culture emphasizes student success through a supportive team and industry-relevant curriculum.

Visit www.ecpi.edu/employment to learn more about how you can help improve lives through education.

We are seeking a Student Success Coordinator - Re-Entry Advisor with excellent customer service skills who thrives in a fast-paced environment. The role involves outreach, re-enrolling, and advising students who previously dropped out, working closely with the Financial Aid and Academic departments to identify and resolve re-entry obstacles following university guidelines.

Experience

• Knowledge of online distance education models and success strategies
• Customer service strategies and conflict resolution skills
• Experience in post-secondary education preferred
• Post-secondary admissions or re-entry advising experience preferred

Qualifications

MINIMUM REQUIREMENTS:

• Ability to multitask in a fast-paced environment
• Relationship-building skills
• Excellent customer service skills
• Desire to help others achieve goals
• Strong communication skills (oral, written, telephone)
• Quick learner of computer applications
• Detail-oriented
• Motivated, self-starter
• Goal-oriented with ability to meet/exceed targets
• Teamwork skills

Preferred experience includes familiarity with student success and retention strategies, 1-2 years of sales experience (telephone appointment setting, interviewing, follow-up), and experience in post-secondary education.

Education

• Bachelor's degree or equivalent combination of education and experience

ECPI University offers comprehensive benefits to support health, well-being, and work/life balance. Learn more about our benefits HERE.

ECPI University is committed to excellence and innovation and is an equal opportunity employer.