Student Success Advisor

Cal Poly Pomona; Pomona (CA); Presencial; USD 55.000 - 67.000; Tempo integral

Benefícios oferecidos por esta vaga

Paid Time Off

Health Insurance

Retirement Plans

Educational Benefits: Tuition fee waiv

Employee Assistance Program (EAP)

Wellness programs

Resumo da vaga

Cal Poly Pomona is seeking an experienced Student Advising professional to provide timely and holistic advising to a diverse student body, helping them stay on track for graduation while navigating university policies. You will use CPP Connect and other tools, collaborate with colleges and offices, and participate in ongoing advising initiatives and trainings.

The role supports campus programs, including early alerts and graduation initiatives, and requires strong communication skills,

Qualificações

• Bachelor's Degree in behavioral sciences, public or business administration, or a related field.
• Master's Degree may substitute for one year of professional experience.
• Two years of professional experience in student services or related field.
• Ability to interpret and apply program rules and regulations; work with diverse populations.
• Strong verbal and written communication skills; capacity for independent and collaborative work.

Responsabilidades

• Provide timely, holistic advising to students to help them graduate.
• Explain university policies and guide students in accessing resources.
• Conduct one-on-one, group, and online advising across a broad range of students.
• Collaborate with academic units and offices to support student success initiatives.
• Maintain documentation of advising interactions using CPP Connect and other tools.
• Participate in campus advising councils and professional development.

Formação

Bachelor's Degree

Master's Degree

Descrição da vaga

Job no: 558663

Work type: Staff

Location: Pomona

Type of Appointment: Full-Time, Probationary

Job Classification: Student Services Professional II

Anticipated Hiring Amount: $60,996 annually

Work Hours: Monday- Friday, 8am - 5pm, unless otherwise notified

THE DEPARTMENT

The Office of Student Success provides leadership for multiple units focused on meeting the needs of Cal Poly Pomona's diverse student body. The Office of Student Success oversees the coordination of academic advising initiatives to achieve shared goals, and the development and implementation of academic intervention programs to help students make timely progress toward degree completion. Student Success provides oversight for academic and student success as related to academic policies, university advising, academic-related initiatives, and strategic planning. The office handles student petitions related to academic issues, including general academic petitions, retroactive withdrawals, grade appeals, academic renewal, and records the completion of culminating experiences. Student Success provides oversight for University Advising, the Bronco Advising Center, Student Communication, Advising Technology, Undeclared Advising, Early Alerts Programs, Graduation Pledge Programs, the Early Start Program, the Learning Resource Center; Bronco Tutoring; First Year Experience (FYE); Science, Technology, Engineering, and Mathematics Students United to Create a Community for Engineering and Science Success (STEM SUCCESS); Reading, Advising, and Mentoring Program (RAMP); and the University Writing Center. The office of Student Success collaborates with Academic Program, Enrollment Management Services, and College leaders to support students in meeting their academic goals.

DUTIES AND RESPONSIBILITIES

Student Advisement

Provide timely, focused, and holistic advising to students to ensure that they stay on track to graduation and are able to successfully navigate university policies and procedures to meet their academic and career goals. In alignment with the institution wide advising strategies, utilize a combination of high-level analytical and interpersonal skills as well as independent judgment when developing effective and creative solutions to student problems. Work with students (and parents, when appropriate) using strong communication skills, to explain complex university policies, identify student needs, and to provide direction in helping students obtain resources and navigate challenges.

Provide one-on-one, group, and online advising to a broad range of students including, but not limited to, freshmen through seniors in advisor's caseload, students who are in academic difficulty, CA Promise students, and/or students who have been identified, e.g. via early alerts or graduation initiatives, as needing interventions. Place and remove registration holds.

Partner with the Office of Student Success on early alerts strategies and interventions including advising campaigns, progress reports, success markers, and GI 2025 campaigns. Participate in Special Projects such as Summer Completion, student re-enrollment, etc. Develop and deploy resources and strategies that are specific to the College's students' needs.

Collaborate with a broad range of institutional partners including College Associate Deans, Department Chairs, faculty, and staff, as well as the Office of Student Success, the Bronco Advising Center, University Advising, the Registrar's Office, and staff from supplemental advising programs (including Athletics, International Center, Kellogg Honors College, and CA Promise program) to provide support to students.

Use e-advising tools including CPP Connect (scheduling, note-taking, planner, etc.), Degree Progress Report, curriculum sheets, roadmaps, Schedule Builder, semester conversion tools, and others to advise students and educate them on academic planning. Maintain current knowledge of academic, admission, and registration policies and procedures. Provide accurate and timely maintenance of student petitions. Be prepared and able to serve students in various modalities. Be able to work in a hybrid environment, align with the CPP Telecommuting Program principles and practices, and the specific Academic Affairs standards of excellence and divisional values.

Campus and College Programs and Projects

Serve as an active member of the College and University advising community. Regularly participate in Academic Advisor Council and attend its meetings, as well as advisor trainings, webinars, and workshops. Participate in supplemental advising committees and working groups, as appropriate. Serve as an active member of the College-based Student Success Team, if requested, by providing expert knowledge to identify and explore solutions and interventions. Implement interventions to improve student outcomes. Serve as liaison to one or more academic departments to provide updates on procedures and policies as well as review curriculum information to be communicated with students. Provide professional advice to department chairs and faculty regarding student issues.

Documentation and Reporting

Provide robust documentation of advising interactions, interventions, and programming via CPP Connect and other available tools. Summarize all information in annual reports and provide data-informed recommendations for improvements. Utilize reporting tools such as CPP Connect (EAB), DataWarehouse, and Tableau to identify students in need of support and track progress toward improving their academic outcomes.

QUALIFICATIONS

• Bachelor's Degree - or equivalent in one of the behavioral sciences, public or business administration, or a job-related field. and
• Master's Degree - in a job- related field may be substituted for one year of the professional experience.
• two (2) years of professional experience in one of the student services program areas or in a related field. and
• Additional specialized and relevant experience may be substituted for the required education on a year-for-year basis
• Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management.
• General knowledge of research and interview techniques; and of the principles of individual and group behavior.
• Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multisexed and multi-aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned.
• Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office.

PREFERRED QUALIFICATIONS

• Master's degree in a job-related field.
• Familiarity with the California State University (CSU) system, including academic policies and advising structures.
• Experience in student services in a higher education setting, including academic and/or career advising.
• Demonstrated ability to communicate effectively and build productive working relationships with students, parents, faculty, staff, and the public across a wide range of backgrounds and needs.
• Excellent verbal and written communication skills, including the ability to interpret and explain complex university policies and procedures in a clear and professional manner.

Benefits

To be eligible for full benefits, employees must be appointed at least half-time (.50 FTE) with an appointment lasting more than six months and one day. Benefits eligibility and offerings may vary based on appointment type, classification, and applicable collective bargaining agreement. Eligible employees may have access to a comprehensive benefits package that can include:

• Paid Time Off: Up to 24 vacation days per year, based on employee group and/or length of service; 14 paid holidays; and 12 sick days annually with unlimited accrual.
• Health Coverage: A variety of medical, dental, and vision plans.
• Retirement Plans: Participation in the CalPERS defined benefit plan, along with voluntary savings options such as 403(b), 401(k), and 457 plans.
• Educational Benefits: Tuition fee waiver programs for eligible employees; dependent eligibility varies by employee group and bargaining unit.
• Employee Assistance Program (EAP): Confidential counseling and support services for employees and their families.
• Additional Benefits: Wellness programs, professional development opportunities, and insurance options including life, disability, and pet insurance.

Out of State Work

The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California.

CSU Classification Salary Range

This position is part of the Academic Professionals of California (APC) bargaining unit 4. The classification salary range for this position according to the respective skill level is: minimum $5,083 and maximum $7,228 per month. Please refer to the anticipated hiring range for the appropriate salary rate for this particular position.

Background Check

Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check).

Employment Eligibility Verification

Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at [e-mail].

Equal Employment Opportunity

Consistent with California law and federal civil rights laws, Cal Poly Pomona provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities.