Student Success Advisor

Chamberlain College of Nursing, LLC; Phoenix (IL); Hybrid; USD 68,770,000 - 80,231,000; Full time

Benefits offered by this job

Health insurance

401k

Paid vacation

Holidays

Job summary

Walden University is seeking a Student Success Coach to mentor online students, guide their academic planning, and support learning progress. You will work closely with Faculty to ensure timely responses and proactive advising while maintaining student engagement and success metrics.

The role supports hybrid scheduling with four in-office days per week and requires strong communication, problem solving, and time management skills in a fast-paced online learning environment.

Qualifications

• Bachelor's degree required.
• 3 years experience in a service-oriented environment or university setting.
• Counseling or coaching skills to keep online students on track.
• Strong problem solving and time management skills.
• Ability to multitask.
• Excellent verbal and written communication skills.
• Working knowledge of Microsoft Office Suite.
• Ability to resolve student issues from request through resolution.
• Experience with multiple databases and student platforms.
• Rapport-building with students from diverse backgrounds.
• Creative, independent and team-oriented, self-starter.
• Adaptable to rapidly changing situations.
• Familiarity with online learning and Internet technology a plus.

Responsibilities

• Provide direct, comprehensive program guidance to assigned students (average of 120-150 students).
• Support students in educational planning and progress from enrollment to graduation.
• Manage students' academic progress according to university policies.
• Encourage regular engagement with Faculty for deeper academic support.
• Maintain documentation of all academic engagements.
• Maintain regular communication with students per university protocol.
• Guide students on time management and scheduling to master program concepts.
• Help students identify learning strengths and connect them with resources.
• Evaluate learning styles and suggest resources to aid success.
• Monitor progress and intervene to assist students having difficulty.
• Assist with career planning within their expertise and point to other resources.
• Coach students on policies, requirements and related academic matters.
• Coordinate with Faculty to address inquiries promptly while upholding integrity.
• Help students build accountability for decisions and outcomes.
• Provide guidance on acclimating to university life and building supportive environments.

Skills

Communication skills

Time management

Multitasking

Problem solving

Relationship building

Microsoft Office

Online learning

Adaptability

Education

Bachelor's Degree

Job description

Company Description

Walden More than 50 years ago, Walden University was founded to support adult learners in achieving their academic goals and making a greater impact in their professions and communities. Students from across the U.S. and more than 115 countries are pursuing a certificate, bachelor’s, master’s or doctoral degree online at Walden. We offer more than 100 online degrees and certificate programs. Walden University is accredited by The Higher Learning Commission hlcommission.org. Visit WaldenU.edu for more information, and follow Walden on Instagram, Facebook, and LinkedIn. We operate on a hybrid schedule with four in-office days per week (Monday-Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.

Job Description

Student Success Coaches serve as academic mentors, coaches, advisors, and ultimately are champions focused on the success of their students. Academic Coaches partner with students throughout the life of their academic program. They do not teach courses or competencies; rather they serve as students’ primary source of support to ensure each student is making meaningful progress in their program. Academic Coaches work weekly with their assigned students in overcoming learning obstacles and understanding program expectations. They partner closely with Faculty in the academic program to ensure each and every student is receiving the support and academic engagement required for success. Coaches reflect commitment to their students’ success in their daily work and maintain a deep personal interest and involvement in their students’ academic progress.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Providing direct, comprehensive program guidance to assigned students (average of 120-150students).
• Support students in their educational planning and progress from enrollment to graduation.
• Managing students' academic progress according to university policies.
• Helping to ensure students are frequently engaging with Faculty in any area where they require deeper academic support.
• Maintaining appropriate documentation of all academic engagements.
• Maintaining regular communication with students according to university protocol.
• Serve as an expert in their students' academic program details and are able to answer or to obtain answers to all the questions students may have about their programs.
• Advise students on time management and schedule benchmarks for the student to successfully master program concepts, knowledge, and skills.
• Help students identify their learning strengths and weaknesses and connect them with the necessary university resources to aid in success.
• Evaluate student learning styles, skills, deficiencies, and goals; identify appropriate learning resources for them to use; and facilitate their use of those resources.
• Evaluate student learning engagement and assessment readiness.
• Monitor student academic progress, communicating with each student weekly and intervene as necessary to assist those students having difficulty.
• Assist students in career planning within the boundaries of his or her expertise, and direct students to planning resources in other areas as appropriate.
• Coach students on University policies and procedures, program requirements and related academic matters.
• Work closely with Faculty to ensure that student inquiries are strategically coordinated and addressed in a timely manner, while supporting academic integrity and university policies.
• Cognitively guide students to develop accountability for their decisions and an understanding of how those decisions impact their success.
• Provide students with proactive guidance on acclimating to their new undergraduate or graduate lifestyle and building supportive personal environments and best practices to facilitate their student success.
• Empower students to maintain effective connections to the University and its online community of learners.
• Must be able to spend significant time working at a computer and on the phone using a headset.
• Must be flexible in work hours/schedule to accommodate student’s needs.
• Position may require work above and beyond 40 hours per week during peak periods.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• Bachelor's Degree Required.
• 3 years Experience working in a service-oriented environment or university setting.
• Must have a strong commitment to education and have the counseling or coaching skills required to effectively keep online students on track.
• Strong problem solving and time management skills.
• Ability to multi-task.
• Excellent verbal and written communication skills required.
• Working knowledge of Microsoft Office Suite.
• Ability to successfully resolve student issues from request through resolution.
• Effectively work with multiple databases and student platforms.
• Skilled at connecting and building rapport with students from diverse backgrounds.
• Creative, innovative, able to work independently and in a team environment.
• Self-starter.
• Ability to adapt to new and rapidly changing situations.
• Familiarity with online learning and Internet technology a plus.

Additional Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $24.00 and $28.00/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Covista offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• 15 Days of Paid Vacation Days each Calendar Year
• 12 Paid Holidays + 2 floating holidays For more information related to our benefits please visit: https://careers.covista.com/benefits

Equal Opportunity - Minority / Female / Disability / V / Gender Identity / Sexual Orientation