Student Success Advisor

South College; Dublin (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Front Loaded PTO

Tuition Assistance

Medical, Dental, Vision

401(k) - with Employer Contribution

Job summary

South College is hiring a Student Success Advisor to support the student life cycle, collaborate with the Student Success team, and guide students from enrollment through ongoing academic progress. The ideal candidate will help students register for courses, set goals, and address barriers to persistence.

Responsibilities include proactive outreach to at-risk students, coordinating with campus leadership, and contributing to retention initiatives.

Qualifications

• Bachelor's Degree required in Education, Psychology, Social Work, or a related field.
• One to three years experience in a post-secondary setting preferred.
• Strong communication and organizational skills are essential.

Responsibilities

• Support the student life cycle from acceptance through enrollment to ongoing persistence.
• Coordinate with the Senior Director of Student Success on daily activities and team goals.
• Meet with student advisees to assist with course registration, goal setting, and overcoming obstacles.
• Proactively contact at-risk students weekly to provide resources and escalate issues as needed.
• Monitor progress and retention, and document outreach and activities in the campus system.
• Assist with campus events such as welcome sessions, graduation, and student programs.

Skills

Time management

Communication

Student support

Education

Bachelor's Degree

Job description

Job Type

Full-time

Description

Benefits

• Front Loaded PTO
• Tuition Assistance
• Medical, Dental, Vision
• 401(k) - with Employer Contribution

South College -

We are one of the nation's fastest growing institutions of higher learning ... come grow your career with us.

20,000 Students

10 Campuses

Competency Based Education

Online

Essential Duties And Responsibilities

Attendance & Time Management

• Demonstrate a consistent pattern of arriving to work at regularly scheduled times, including flexibility around staff meetings and other college functions
• Utilize appropriate time management skills by pursuing departmental objectives and making all required student outreach, follow-ups with students/staff in a timely manner

Citizenship

• Demonstrate and adhere to the South College Commitment to Behavior "Community, Connection, Commitment" form.
• Follow South College policies and procedures.
• Participate in service activities that contribute to community, professional and institutional advancement

Student Services

• Works closely with the Senior Director of Student Success/Director of Student Success on a daily basis to support individual and overall team success.
• Help manage the student life cycle; new, continuing and re-entry. Assist students in understanding South College academic policies and procedures.
• Meet with student advisee at the time of acceptance to the College to assist with acclimation to academic life including registering for the courses, establishing goals and overcoming obstacles.
• Proactively contact at-risk student advisees each week to provide resources and/or elevate issues to appropriate professionals (Director of Student Success, Dean of Academic and Student Services).
• Assist in monitoring and managing student retention expectations for all students to achieve targeted persistence rates.
• Meet with current students a minimum of once each quarter to register for the upcoming quarter, review academic plan, promote future goals, and address any areas of concern.
• Consistently manage outlined Activities per QEP (Q1/Q2 Check ins and At Risk, Follow UP).
• Monitor student progress for all students placed on probation and/or warning. Facilitate adherence to academic plan (if applicable.)
• Maintain appropriate documentation in Campus Nexus/Web Client noting all student outreach and complete activities.
• Assist and support institutional or department activities as assigned (welcome sessions, graduation, campus meetings, student programs etc.).
• Other duties as deemed appropriate by the supervisor.

Continuous Improvement

• Solicit feedback from department managers on how to improve the overall quality and efficiency of the Student Services Department
• Participate in professional development activities and Student Success Advisor training.

Complex Cognitive activities

• Advanced verbal and written communication often in stressful situations involving students or co-workers
• Fast-paced work environment requiring quick adaptation skills in a changing strategic and tactical workplace

Requirements

Education

• Bachelor's Degree Required (degree in Education, Psychology, Social Work, or a related field preferred.)

Experience

• One to three years' experience working in a post-secondary setting preferred.

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.