Student Services Technician - Specially Funded (Short-Term)

Maricopa Community College district; Avondale (AZ); On-site; USD 40,000 - 48,000; Full time

Job summary

Estrella Mountain Community College (EMCC) is seeking a Student Services Technician in the Financial Aid department. This role performs student service tasks and initial financial aid processing at the front desk, providing in-person assistance to students.

The position may serve as EMCC's Veterans Affairs Financial Aid liaison and has an expected end date of 6/30/2027. It is fully in-person, with schedules based on department needs and open hours.

Qualifications

• Minimum qualifications include a high school diploma or GED and one year of full-time equivalent clerical/administrative support experience.
• Preferred qualifications include customer service experience in a Financial Aid environment and ability to communicate regulations and guidelines.
• Experience using financial aid systems such as PeopleSoft or Banner is desired.
• Proficiency with general computer applications and relevant software is beneficial.

Responsibilities

• Responds to student and parent requests at the Financial Aid Front Desk and routes inquiries as needed.
• Processes Financial Aid documents and distributes student information for aid Year starts and events.
• Supports training and administrative tasks, including reports, room reservations, and updates to FA websites.

Skills

Customer service

Communication

Office support

Education

High school diploma or GED

Tools

PeopleSoft

Banner

Job description

Student Services Technician - Specially Funded (Short-Term)

Job ID: 323188

Location: Estrella Mountain Comm College

Full/Part Time: Full Time

Regular/Temporary: Regular

Salary Range

$19.22 - $23.01/hourly, DOE

Grade

107

Work Schedule

Monday - Friday; some evenings and weekends may be required

Summer Hours: Monday - Thursday

Work schedule is based on open hours of operation and needs of the Department.

Work Calendar

12 Months

Maricopa Summary

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world.

We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we’re changing college.

We don’t just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Campus Statement

Estrella Mountain Community College (EMCC) has been making high-quality, affordable education accessible in The West Valley since 1992. As a member of the Maricopa Community Colleges (MCCCD), one of the largest and oldest community college districts in the United States, EMCC has driven personal and professional growth to help students achieve their goals. With smaller class sizes; lower costs; in-person, online, and hybrid learning options; and support focused on the unique educational and personal needs of our students, EMCC has been able to provide the associate degrees and professional certificates needed to help students and the community thrive. Located in one of the fastest-growing regions of the county, EMCC enrolls approximately 15,000 students annually and is planned to be a large comprehensive learning college of more than 40,000 students.

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)
• Sight-On-Site Eye Care Services
• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Job Summary

Estrella Mountain Community College (EMCC) is hiring a Student Services Technician in the Financial Aid department. This position performs student service and initial financial aid processing duties and may serve as EMCC's Veteran Affairs Financial Aid liaison. This position works at the EMCC Financial Aid Front Desk providing Financial Aid in-person assistance. Helps ensure Front Desk is open and functioning during business hours and inquiries are accurately serviced.

This position has an expected job end date of 6/30/2027.

To best serve the students, department, and college, this position is fully in-person.

Additional Information

Please note that per the Affordable Care Act (ACA), once the short-term assignment ends, the incumbent will not be eligible to work in a part-time or Adjunct position within MCCCD for 26 weeks.

Essential Functions

80% Assists with student and parent concerns. Responds to requests for assistance from Maricopa Contact Center and other EMCC Departments. Resolves daily ASSIST cases. Responds to student emails. Ensures answers provided are appropriate and accurate. Provides Financial Aid coverage for recruitment and start of semester events during regular workdays as well as Saturdays or evenings when needed. Creates monthly email folders to ensure emails are tracked and completed. Processes Financial Aid and distributes student submitted information. Compiles office statistics such as monthly student visits, chats, emails received, phone calls, student outreach, etc. Creates new year folders on the Financial Aid shared drive. Assists with ensuring EMC Financial Aid and related websites stay updated, including new aid year forms, regulatory changes, process changes, scholarships, etc.

10% Assists with training Financial Aid Front Desk Federal Work Study (FWS) student employees. Assists with FWS processing, eligibility forms, tracking spreadsheets, and contracts. Submits HDT's for technology, facilities maintenance requests, etc. Reserves rooms for FA meetings, training, etc. Setup and process Front Desk reports, keep the report list, frequency, processing directions and assigned person updated and monitored. Run and save reports that all staff work.

10% Assists with PO's for Department memberships, training, supplies, keeping track of office supplies budget, etc. Manages and answers inquiries regarding purchasing, FMS accounts, and monthly pro card. Helps with the new year file move and file purging per record retention requirements. Works on projects assigned (for Ex. 4DX, Course Applicability, MTF, FWS, Repeat Coursework, Default Management, etc.) Participates in training/webinars as directed to stay updated with Federal regulations. Performs other duties as assigned commensurate to the grade level of the position.

Minimum Qualifications

High school diploma or GED and one (1) year of full-time equivalent clerical, administrative office support or related experience.

Desired Qualifications

• A. Experience performing customer service in a Financial Aid related environment.
• B. Experience communicating regulations and guidelines.
• C. Experience using financial aid automated systems such as PeopleSoft, Banner, etc.
• D. Experience utilizing a computer and relevant software applications.
• E. One year of full-time, relevant MCCCD experience within the previous two years.

Special Working Conditions

Must not be in default or owe an overpayment of federal financial aid funds.

Posting Close Date

Open until filled

Estimated first review on September 16, 2026

Must apply by 11:59 P.M. on September 15, 2026, to be considered

If unsuccessful in finding a candidate during the initial review a subsequent review date will be determined

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around the campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.