Student Services Systems Administrator

University of North Carolina at Greensboro; Greensboro (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

University of North Carolina at Greensboro seeks a Business Application Administrator within Information Technology Services to manage StarRez and related student services apps. This role partners with Housing and Residence Life, Student Affairs, the Dean of Students, ITS, and vendors to deliver secure, well-governed enterprise applications.

You will own lifecycle management, access reviews, and integrations, ensuring FERPA and other regs compliance, while supporting move‑in events and

Qualifications

• Entry‑level with Masters or Bachelors and 0‑2 yrs experience or equivalent education/experience
• Bachelor’s degree from an appropriately accredited institution and two to four years of experience administering systems supporting student engagement, conduct, care, housing, and related student service functions, or an equivalent combination of education and experience.
• 5+ years of experience serving as an application administrator for StarRez On Campus Housing System or similar Student Housing platforms.
• Experience managing vendor relationships, integrations, audits, and system changes.
• Experience using reporting tools and technologies, such as Power BI.

Responsibilities

• Serves as the primary owner of the service platform, managing configuration, security, and core system setup.
• Designs and maintains workflows, automation, and data standards to support business processes.
• Leads ongoing improvements to streamline processes, reduce manual work, and improve data quality and user experience.
• Analyzes business needs and configures the system to support consistent, efficient processes across departments.
• Ensures system changes do not negatively impact integrations or downstream systems.
• Provides end-user support, troubleshooting, and guidance on system functionality.
• Develops reports and dashboards and supports data-driven decision‑making.
• Works with stakeholders to ensure the application supports key metrics and business goals.
• Serves as backup administrator for other applications, as assigned.

Skills

System administration

Security & access management

Stakeholder collaboration

Data-informed decision making

Education

Bachelor’s degree

Master’s degree

Tools

StarRez On Campus Housing System

Power BI

Reporting tools

Job description

University of North Carolina at Greensboro seeks a Business Application Administrator within Information Technology Services to manage StarRez and related student services apps. This role partners with Housing and Residence Life, Student Affairs, the Dean of Students, ITS, and vendors to deliver secure, well-governed enterprise applications.

You will own lifecycle management, access reviews, and integrations, ensuring FERPA and other regs compliance, while supporting move‑in events and