Student Services Specialist Sr. (Veterans Services)

Maricopa Community College district; Glendale (AZ); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Tuition Reimbursement for employees &/

Annual Professional DevelopmentFunding

Flexible Work Schedules

Job summary

Maricopa County Community College District (MCCCD) seeks a Senior Student Services Specialist for Veterans Services at Glendale Community College. The role coordinates workflow, trains part-time staff, and handles high-volume, complex School Certifying Official duties to assist student veterans and dependents with enrollment and benefits.

Focused on advising, enrollment processes, and problem resolution, the incumbent collaborates across departments and with regulatory agencies to ensure

Qualifications

• Associate's Degree from a regionally accredited institution and two years of student services or related experience.
• Equivalent combination of degree and directly related full-time work experience may be considered.
• Two or more years' experience with Veteran and dependent students or compliance knowledge.

Responsibilities

• Provide direct support to student veterans and their dependent students by offering comprehensive advising and counseling on educational benefit programs.
• Engage in certification of school courses, enrollment verification, and advising to ensure compliance with federal and state regulations.
• Collaborate with Enrollment Services and FOI advisors to ensure accurate processing of payments and enrollment changes while maintaining documentation.
• Maintain current knowledge of VA regulations and MCCCD policies; participate in mandatory VA School Certifying Official training.

Skills

Veterans benefits knowledge

Enrollment certification procedures

Customer service excellence

Student advisement

Education

Associate s Degree from regionally accredited institution

Tools

PeopleSoft SIS

Enrollment Manager

Student enrollment systems

Job description

Student Services Specialist Sr. (Veterans Services)

Job ID: 323533

Location: Glendale Community College

Full/Part Time: Full Time

Regular/Temporary: Regular

Hiring Salary Range

$20.82 - $27.07/hourly, DOE

Grade

111

Work Schedule

Monday - Friday, 9am - 6pm

Summer Hours: Monday - Thursday, 7am-6pm

Work Calendar

12 Months

Maricopa Summary

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world.

We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)
• Sight-On-Site Eye Care Services
• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Job Summary

The Student Services Specialist Sr. is responsible for coordinating office workflow, training part-time temporary employees, serves on department and districtwide Veterans Services Center committees, and performs a high volume of technical and complex School Certifying Official duties. This position will assist student veterans and dependents through activities such as: advising and counseling on educational benefit programs, discussing key aspects of the enrollment services process, researching and troubleshooting issues that prohibit or affect enrollment certification, and serve as a point of contact for colleagues in other departments throughout MCCCD and for federal and state regulatory agencies.

This position is responsible for a cohort of up to 200 students per academic semester; process student Request for Benefit forms, certify VA educational benefits in the role of School Certifying Official (SCO), monitor student enrollments to include enrollment changes (adjustments and amendments), prior credit review, academic probation, and graduation reporting. Additional duties include processing VA eligibility-required forms, working in a fast-paced work environment, providing general academic and career advisement and other related enrollment services to new and continuing students while providing thorough documentation of each advisement interaction.

Incumbents must maintain current knowledge of VA regulations & compliance policies, MCCCD academic programs, student registration processes, pathway programs, and general financial aid requirements. Annual completion of VA School Certifying Official training is also mandated. As a School Certifying Official, you will be required to collaborate with Enrollment Services Field of Interest (FOI) advisors to provide holistic student advising to current and new GCC students via instant messaging, email, and individual in-person and virtual appointments. This position will assist with resolving VA educational and benefits enrollment and payment issues and concerns that have been escalated to external agencies, and work with external federal and state approving agencies and MCCCD sister college constituents.

Essential Functions

30% - This position provides direct support to student veterans and their dependent students by offering comprehensive advising and counseling on educational benefit programs. The role involves guiding students through key aspects of the enrollment services process, proactively identifying and resolving issues that may hinder or delay enrollment certification. In collaboration with Field of Interest (FOI) advisors, Financial Aid, and Business Services, the position ensures seamless processing of advanced payments and enrollment, maintaining a student-focused approach to navigating institutional and federal procedures.

25% - This position is responsible for executing technically complex VA processes. This includes reviewing benefit request forms, promissory notes, and educational plans to confirm alignment with declared programs of study and course applicability. The role certifies school courses, processes tuition and fees, and maintains accuracy and compliance by updating multiple systems such as the Student Information System (SIS), VA Enrollment Management, and third-party military education platforms. Attention to detail and strong knowledge of veterans' education benefits regulations are essential to success in this role.

25% - Provide accurate and consistent customer service to students regarding VA educational benefits and GCC programs of study. Engage in a high degree of internal communication between FOI and Specialty Advisors regarding students' educational plan to ensure they take the courses needed to meet degree requirements and other eligibility requirements to receive Veteran benefit. Adhere to processes that ensure students experience a smooth transition as they move between FOI and specialized advising service. Research and assist with responding to inquiries requiring detailed knowledge of federal and state regulations and policies and serves as a point of contact for colleagues in other departments, throughout MCCCD, and for federal and state regulatory agencies. Ensure compliance with all GCC and Veteran Services Center policies.

10% - Assists students with initial online application for VA educational benefits initial application and GCC admissions registration. Performs regular follow-up via email and phone calls to inform students of outstanding/incomplete forms needed to certify benefits. Represents the Veterans Services Center and GCC at special VSC sponsored events as needed.

10% - Training, leading the work and assisting in coordination of scheduling of training part-time temporary employees, and performs other duties as assigned.

Minimum Qualifications

Associate's Degree from a regionally accredited institution and two (2) years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.

OR

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications

1. Two (2) or more years' experience working with Veteran and dependent students or in a compliance-focused department with knowledge of Federal and State education regulations, programs, compliance, policies, or student veterans benefit guidelines.

2. Two (2) or more years' experience in all facets of certifying initial enrollment, certifying enrollment changes, or advising students in compliance with federal and state education laws.

3. Two (2) or more years' experience utilizing internal/external databases such as PeopleSoft (SIS), Enrollment Manager or student enrollment systems.

4. Two (2) or more years' experience providing high level customer service to a client population that requires delivering complex education benefits.

5. Two (2) or more years' experience working in student services advisement and knowledge of student education plans and program pathways.

6. Two (2) or more years' service working in the United States military.

7. One year of full-time relevant MCCCD experience during the previous two years

Special Working Conditions

May be required to work evenings, weekends, and extended hours.

May work at multiple locations and travel between multiple campuses and college locations;

both in-state and out-of-state travel may be required.

May be required to sit for a prolonged period of time viewing a computer monitor.

Travel to campus during the interview/selection process will be at the candidate's own expense

Posting Close Date

Open until filled

First Review will be on December 3, 2026.

Applications received after the review date may not be screened

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each