Student Services Specialist II — Advisement Center

Georgia State University; Atlanta (GA); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Tuition assistance

Excellent benefits

Award-winning university

Job summary

Georgia State University is seeking a Customer Service Specialist II to provide front-line support for students, faculty, staff, and visitors at the Atlanta Campus. You will handle information requests, coordinate front desk operations, and assist with student processes while maintaining confidentiality and accuracy of records.

The role requires strong communication, organizational skills, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• High school diploma or GED required with at least two years of customer service or office experience.
• Experience in higher education or student services is a plus.
• Proficiency with office equipment and record-keeping.

Responsibilities

• Serve as primary contact for students, staff, and visitors.
• Provide information on policies, forms, and campus resources.
• Coordinate phone communications and front desk operations.
• Maintain office supply inventory and manage scheduling.
• Ensure confidentiality of student records.

Skills

Customer service

Communication

Organizational skills

Microsoft Office

Office administration

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Georgia State University is seeking a Customer Service Specialist II to provide front-line support for students, faculty, staff, and visitors at the Atlanta Campus. You will handle information requests, coordinate front desk operations, and assist with student processes while maintaining confidentiality and accuracy of records.

The role requires strong communication, organizational skills, and the ability to manage multiple priorities in a fast-paced environment.