Student Services Specialist

The George Washington University; Washington (District of Columbia); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Tuition benefits

Paid time off

Job summary

The George Washington University is seeking a Student Services Specialist to support students and families with financial aid, billing, and registration. You will explain transactions on the bill and guide users to online self-service tools from the SSH hub in Foggy Bottom.

You will collaborate with Staff in various offices, manage deadlines, and provide exceptional customer service, with flexibility for varied shifts during peak periods.

Qualifications

• General knowledge of billing, registration, and financial aid processes.
• Excellent verbal and written communication skills.
• Flexible with evenings and weekends during peak periods.

Responsibilities

• Assist students and families with financial aid, billing, and registration processes.
• Inform students of important dates and deadlines and payment options.
• Explain bill transactions and help use online self-service resources.
• Collaborate with staff in Student Financial Assistance, Student Accounts, Registrar, and GWorld.
• Provide exceptional customer service and resolve inquiries at first point of contact.

Skills

Billing knowledge

Customer service

Communication

Education

Bachelor's degree or higher

High school diploma/GED with 3 years experience

Tools

Microsoft Office

Banner mainframe

Database systems

Job description

Please see Special Instructions for more details.

Employer will not sponsor for employment Visa status

I. JOB OVERVIEW

Job Description Summary:

Student Financial and Registration Services ( SFRS ) is an integrated student services organization designed to assist students, parents, and the GW community in person and via email, and phone with navigating administrative processes related to financial aid, billing, and registration. Our team members are cross-trained in these three areas to ensure a seamless service experience and resolve inquiries at the first point of contact whenever possible. The Student Services Hub ( SSH ), our in-person service center, is located in the University Student Center.

The Student Services Specialist assists students and families with navigating GW’s administrative processes related to financial aid, billing, and registration. This position informs students and families of important dates and deadlines, requirements for financial aid, and payment options including the monthly payment plan. The Specialist explains transactions on the bill and helps students to use our online self-service resources. This position partners with staff members in Student Financial Assistance, Student Accounts, Registrar, and GWorld to resolve student issues at the first point of contact when possible. The position requires the execution of extraordinary customer service through accurate communication, analytical research, and conflict resolution.

Perform other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications:

Qualified candidates will hold a high school diploma/ GED plus 3 years of relevant professional experience, or, a Bachelor’s degree or higher in a relevant area of study. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications:

Preferred Qualifications:

• General knowledge of billing, registration, and financial aid processes.
• Possess a friendly, professional personality, with strong organizational skills and the ability to multitask.
• Team player with excellent leadership, customer service, communication, and interpersonal skills.
• Exceptional verbal and written communication skills.
• Strong analytical, problem-solving, and conflict-resolution skills.
• Flexible and available to work varied shifts (evenings and weekends) during peak periods.
• Working knowledge of Microsoft Office software and database systems. Ability to learn to use customer tracking software, imaging software, and Banner mainframe database systems to complete daily responsibilities.
• Previous experience with counseling on financial aid issues, registration transactions, and/or reviewing student accounts is preferred.
• The candidate possess the ability to work individually and in a team setting, multitask and effectively prioritize responsibilities, and retain a professional and engaging demeanor.

GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit https://hr.gwu.edu/benefits-programs.

II. JOB DETAILS

Campus Location:

Campus Location: Foggy Bottom, Washington, D.C.

College/School/Department:

Family

Sub-Family

Sub-Family Generalists

Stream

Stream Service and Support

Level

Level Level 3

Full-Time/Part-Time:

Full-Time/Part-Time: Full-Time

Hours Per Week: 40

Work Schedule:

Will this job require the employee to work on site?

Will this job require the employee to work on site? Yes

Employee Onsite Status

Telework:

Telework: No

Required Background Check:

Required Background Check: Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search

Special Instructions to Applicants:

Employer will not sponsor for employment Visa status

Internal Applicants Only?

Internal Applicants Only? No

Posting Number:

Posting Number: S014454

Job Open Date:

Job Open Date: 09/10/2026

Job Close Date:

If temporary, grant funded, Sponsored Project funded or limited term appointment, position funded until:

Background Screening Successful Completion of a Background Screening will be required as a condition of hire.

EEO Statement:

The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• * Are you currently employed with The George Washington University?
  • No
  • Yes
• * For current GW employees, have you completed your Introductory Employment Period (IEP)? (As a reminder,employees in their IEP are not eligible to apply for other internal university staff and research positions until the IEP is complete.)
  • Yes, IEP complete
  • No, still in IEP
  • N/a - not a current GW employee
• * What is your salary range expectation?

  (Open Ended Question)

Documents needed to Apply

Required Documents

• Resume
• Cover Letter

Optional Documents

Human Resource Management & Development

2013 H Street, NW, 3rd Floor
Washington, DC 20006