Student Services Specialist

George Washington University; Washington (District of Columbia); On-site; USD 56,545,000 - 73,758,000; Full time

Benefits offered by this job

Healthcare benefits

Tuition assistance

Job summary

George Washington University is seeking a Student Services Specialist in the Enrollment Management division. Based at Foggy Bottom, this on-site role supports students and families with financial aid, billing, and registration processes, guiding them through deadlines and payment options.

You will collaborate with Student Financial Assistance, Student Accounts, Registrar, and GWorld to resolve issues at the first point of contact, delivering exceptional service and clear communication.

Qualifications

• Qualified candidates will hold a high school diploma/GED plus 3 years of relevant professional experience, or, a Bachelor's degree or higher in a relevant area of study.
• Degree must be conferred by the start date of the position.
• Degree requirements may be substituted with an equivalent combination of education, training and experience.

Responsibilities

• Assist students and families with GW's administrative processes related to financial aid, billing, and registration.
• Inform students and families of important dates, deadlines, and requirements for financial aid; explain payment options including the monthly payment plan.
• Explain transactions on the bill and help students use online self-service resources.
• Collaborate with staff in Student Financial Assistance, Student Accounts, Registrar, and GWorld to resolve issues at the first point of contact.
• Execute extraordinary customer service through accurate communication, analytical research, and conflict resolution.

Skills

Customer service

Communication

Teamwork

Attention to detail

Education

High school diploma/GED

Bachelor's degree

Job description

Student Services Specialist

Please see Special Instructions for more details.

Employer will not sponsor for employment Visa status

I. JOB OVERVIEW

Student Financial and Registration Services (SFRS) is an integrated student services organization designed to assist students, parents, and the GW community in person and via email, and phone with navigating administrative processes related to financial aid, billing, and registration. Our team members are cross-trained in these three areas to ensure a seamless service experience and resolve inquiries at the first point of contact whenever possible. The Student Services Hub (SSH), our in-person service center, is located in the University Student Center.

The Student Services Specialist assists students and families with navigating GW's administrative processes related to financial aid, billing, and registration. This position informs students and families of important dates and deadlines, requirements for financial aid, and payment options including the monthly payment plan. The Specialist explains transactions on the bill and helps students to use our online self-service resources. This position partners with staff members in Student Financial Assistance, Student Accounts, Registrar, and GWorld to resolve student issues at the first point of contact when possible. This position requires the execution of extraordinary customer service through accurate communication, analytical research, and conflict resolution.

Perform other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Minimum Qualifications

Qualified candidates will hold a high school diploma/GED plus 3 years of relevant professional experience, or, a Bachelor's degree or higher in a relevant area of study. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.

Preferred Qualifications

• General knowledge of billing, registration, and financial aid processes.
• Possess a friendly, professional personality, with strong organizational skills and the ability to multitask.
• Team player with excellent leadership, customer service, communication, and interpersonal skills.
• Exceptional verbal and written communication skills.
• Strong analytical, problem-solving, and conflict-resolution skills.
• Flexible and available to work varied shifts (evenings and weekends) during peak periods.
• Working knowledge of Microsoft Office software and database systems. Ability to learn to use customer tracking software, imaging software, and Banner mainframe database systems to complete daily responsibilities.
• Previous experience with counseling on financial aid issues, registration transactions, and/or reviewing student accounts is preferred.
• The candidate possess the ability to work individually and in a team setting, multitask and effectively prioritize responsibilities, and retain a professional and engaging demeanor.

Hiring Range

$19.77 - $25.76

GW Staff Approach to Pay

How is pay for new employees determined at GW?

Healthcare Benefits

GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit https://hr.gwu.edu/benefits-programs.

II. JOB DETAILS

Campus Location: Foggy Bottom, Washington, D.C.

College/School/Department: Enrollment Management

Family: Enrollment Services

Sub-Family: Generalists

Stream: Service and Support

Level: Level 3

Full-Time/Part-Time: Full-Time

Hours Per Week: 40

Work Schedule: Monday-Friday, 8:30 AM - 5:00 PM, Some Nights & Weekends

Will this job require the employee to work on site?: Yes

Employee Onsite Status: On-campus (in person)

Telework: No

Required Background Check: Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search

Internal Applicants Only?: No

Posting Number: S014454

Job Open Date: 09/10/2026

Background Screening: Successful Completion of a Background Screening will be required as a condition of hire.

EEO Statement

The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

Human Resource Management & Development

2013 H Street, NW, 3rd Floor

Washington, DC 20006

Phone: [phone]

Fax: [phone]

Email: [e-mail]