Student Services Specialist

Centralohioatd; Union (NJ); On-site; Part time

Job summary

A leading educational institution seeks a part-time Student Services Specialist to assist students with financial aid, registration, and other online services. The role involves in-person and remote support, requiring strong communication skills and a commitment to fostering a respectful environment. Ideal candidates will have a high school diploma and relevant experience in customer service.

Qualifications

• Three years of clerical experience in student services.
• Strong communication and customer service skills required.

Responsibilities

• Supports students in the admission and enrollment process.
• Provides guidance on financial aid and academic policies.
• Facilitates information delivery among departments.

Skills

Customer Service

Counseling

Communication

Problem Solving

Education

High School Diploma or GED

Job description

Student Services Specialist page is loaded

Student Services Specialist

Apply locations Columbus Campus time type Part time posted on Posted 30+ Days Ago job requisition id JR001441 Compensation Type: HourlyCompensation: $18.00

Job Summary

The Student Services Specialist supports new and continuing students, providing a seamless transition throughout the enrollment process. This role offers guidance to students on the Columbus Campus regarding
financial aid, records, registration, student ID cards, Ohio residency for tuition purposes, and all online student services functions. The Specialist generally assists students in-person, but also serves students over the phone, via email, and through chat. This position communicates with other student services areas to facilitate the consistent delivery of information and services, referring students to other departments and resources as appropriate.

ESSENTIAL JOB FUNCTIONS

Student Support

• Works closely with students throughout the admission and enrollment process. Counsels students regarding financial aid programs; regularly interacts with students and parents and follows up on missing or deficient information in person, by telephone, email, and chat.
• Gathers information from students to understand and evaluate individual circumstances; interprets relevant policies, procedures, and guidelines to determine best course of action.
• Advises students on issues that will impact their placement, enrollment, and financial assistance including the potential effect of changes in their course load, withdrawal from their classes, and eligibility for a refund of tuition charges, as well as adherence to the Satisfactory Academic Progress standards policy and appeal process.
• Provides computer navigation support to students utilizing self-service student portal and other electronic tools.
• Supports students in self-serve processing of course drop/adds, completing the admission application, signing up for College sponsored workshops and events, accessing enrollment verifications, making tuition payments, resetting passwords, completing FAFSA applications, master promissory notes, entrance counseling, etc.
• Helps with workshops and explains College admission processes, enrollment steps, and ongoing student service requirements.
• Provides guidance to students on understanding their financial obligations and educating them on how to utilize federal, state, and third-party resources.
• Participates in the planning, coordination, and implementation of recruitment and advising activities designed to attract and enroll new students.

Customer Service

• Provides comprehensive customer service in a high volume and challenging, fast-paced environment, resolving most issues on the spot and referring students to the appropriate department for further assistance as necessary.
• Interprets and responds to student inquiries in-person, via the telephone and electronically regarding admissions, financial aid, registration and general college policies and procedures.
• Provides general support to students and guests, including assistance with registration, student record updates, residency verification, and financial aid processes.
• Facilitates prerequisite authorizations and other permissions required for student enrollment.
• Participates in and delivers engaging presentations.
• Creates Student ID cards and provides guidance on departmental and campuswide procedures.
• Attends college and community events to answer general questions about Student Central and the services provided by the department.

Clerical

• Scans and copies documents, distributes and processes mail, updates and orders admissions/registration publications/forms and various office supplies.
• Maintains confidentiality of student records and other information.

Culture of Respect

• Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

Additional Duties & Responsibilities:

• Attends all required departmental meetings and trainings.
• Manages multiple assignments of varying complexity while meeting federal as well as internal regulations and procedures, with the ability to adapt to changing needs of the College and business partners.
• This position is part-time (20 hours per week), with the possibility of up to 29 hours based on operational needs. Hours may vary within the following range: Monday, Tuesday, Thursday: 8:00 AM – 5:00 PM; Wednesday: 8:00 AM – 7:00 PM; Friday: 8:00 AM – 4:30 PM; Saturdays as needed.
• Work may occasionally occur outside of regular business hours or at multiple locations, depending on workload demands

MINIMUM EDUCATION AND EXPERIENCE REQUIRED:

• High School Diploma or GED.
• Three (3) years of clerical experience in the area of the assigned specialized function. *An appropriate combination of education, training, coursework and experience may qualify a candidate.

Full Time/Part Time:

Part time

Union (If Applicable):

Scheduled Hours:

20

Additional Information

In order to ensure your application is complete, you must complete the following:

• Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication.

• Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

If you are a current employee of Columbus State Community College, please l og in to Workday to use the internal application process.

Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.

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Accommodations

Columbus State Community College is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits or privilegesof employment, please contact our ADA Office [e-mail] .

For additional information on accommodations please click here .

Our Process

Columbus State Community College is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other basis under the law.

Final candidates are subject to successful completion of a background check and/or MVR check as well as a 10-panel drug screen required during the pre-employment process (required for most positions).

Columbus State wants to ensure that candidates are well-equipped for their interviews. We understand that you are interviewing "us" just as much as we are interviewing you. Please let your Talent Acquisition Partner know if there if you have any questions about benefits, retirement, all-things Columbus State, or anything else regarding our process.