Financial Services Specialist - 1 Remote - Colorado

Nordstrom; Fort Collins (CO); Remote; USD 25,000 - 36,000; Full time

Job summary

A leading retail financial services company is offering a fully remote customer service role where you will handle complex account inquiries and assist with transaction requests. The position comes with comprehensive benefits and opportunities for career advancement. Ideal candidates will have strong analytical and problem-solving skills, along with a quiet workspace for remote work.

Benefits

Monthly work-from-home subsidy of $50

Comprehensive medical, dental, and vision benefits

Opportunity for career advancement

Flexible scheduling options

Qualifications

• Minimum of 1 year of experience in customer service.
• Proficient in computer usage and navigating various systems.
• Ability to manage high call volumes while ensuring excellent experiences.

Responsibilities

• Handle complex inbound account inquiries.
• Troubleshoot customer issues related to account access.
• Process new account applications and transaction requests.

Skills

Analytical skills

Problem-solving

Customer service

Technical troubleshooting

Job description

Employer Industry: Retail Financial Services

Why consider this job opportunity:
- Salary up to $28.00 per hour
- Eligible for incentives upon successful completion of training
- Monthly work-from-home subsidy of $50
- Comprehensive benefits including medical, dental, vision, and retirement plans
- Opportunity for career advancement within a well-established company
- Fully remote position with flexible scheduling options

What to Expect (Job Responsibilities):
- Handle complex inbound account inquiries using advanced knowledge of financial products
- Troubleshoot customer issues related to online enrollment and account access
- Process new account applications and transaction requests from multiple channels
- Review and manage credit line increase requests and payments
- Perform other duties as assigned by management

What is Required (Qualifications):
- Minimum of 1 year of experience in customer service
- Ability to manage a high volume of calls while ensuring excellent customer experiences
- Must have a quiet, distraction-free workspace
- Proficiency in computer usage, technical troubleshooting, and navigating multiple systems
- Strong analytical, problem-solving, and decision-making skills

How to Stand Out (Preferred Qualifications):
- Experience working in a fully remote environment
- Familiarity with financial service products such as Visa, retail, and loyalty programs
- Proven ability to communicate clearly and professionally in both verbal and written formats
- Flexibility to work various shifts, including nights and weekends

#RetailFinancialServices #CustomerService #RemoteWork #CareerOpportunity #ComprehensiveBenefits

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About the company

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