Student Services Specialist

North Carolina Central University; North Carolina; On-site; USD 31,000 - 40,000; Full time

Job summary

An established institution in North Carolina is seeking a dedicated Student Services Specialist to enhance the experience of transfer students. This role involves evaluating academic records and ensuring a smooth transition for students, making a significant impact on their educational journey. Join a supportive community that values growth and innovation, where your contributions will shape the future of students and the institution. Enjoy a comprehensive benefits package and a collaborative work environment, making this an exciting opportunity for those passionate about education and student success.

Benefits

Accrued Vacation and Sick Leave

Community Service Leave

Vision and Dental Insurance

401k and 403b Plans

Employee Assistance Program

Campus Recreation Center Discount

University Bookstore Discount

11-12 Paid Holidays

Qualifications

• Knowledge of FERPA guidelines and NC Central policies.
• Ability to evaluate and articulate transfer credits accurately.

Responsibilities

• Evaluate student documents for transfer credit based on policies.
• Assist in implementing transfer credit evaluation procedures.

Skills

Customer Service

Data Entry

Microsoft Office Suite

FERPA Knowledge

Analytical Skills

Education

Master’s Degree

Bachelor’s Degree

Tools

Ellucian Banner

Web Navigation Tools

Job description

Please see Special Instructions for more details.

You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application.
Applicants seeking Veteran’s Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.
Final candidates are subject to criminal and sex offender background checks.
North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Employee Benefits available to NCCU permanent employees include the following and more:

• Accrued Vacation and Sick Leave
• Community Service Leave
• NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more
• 11-12 Paid Holidays
• Teachers and State Employees Retirement System (TSERS)
• Optional Supplemental Plans – 401k, 403b, 457b and 457
• Employee Assistance Program (EAP)
• Campus Recreation Center Discount
• University Bookstore Discount and more.

Position Information

Position/Classification Title

Position/Classification Title Student Services Specialist

Working Title

Working Title Student Services Specialist

Competency Level Journey

Position Number

Position Number 100541

Salary Grade Equivalent

FLSA

FLSA Non-Exempt

Appointment Type

Appointment Type Permanent - Full Time

FTE

FTE 1 = 40 hours/week, 12 months

Department Hiring Range

Department Hiring Range $31200-$39587

EEO-1 Category

EEO-1 Category Professionals

SOC Code

SOC Code 43-4199 - Information and Record Clerks, All Other

Position Overview

Be an Eagle - Where Purpose Takes Flight!

Are you ready to make an impact? At North Carolina Central University ( NCCU ), we are more than an institution—we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as ‘The City of Medicine,’ NCCU has been a cornerstone of education since 1910, fostering innovation and progress.

Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU , your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement.

An opportunity awaits you at NCCU , where your purpose can take flight.
Visit NCCU .edu .

Primary Function of Organizational Unit

The Office of Transfer Services ( OTS ) is a centralized resource for students who transfer to NCCU , and need information on academic associations, campus services, admissions requirements, course equivalences, networking opportunities, and integration into student life. The OTS advocates for all transfer students by coordinating a set of information with community college counselors, advisors, and academic staff. OTS staff recruits, answers questions, and facilitates activities that are enhancing student learning and provides accessibility to resources. The Office of Transfer Services ( OTS ) is committed to serving transfer students by helping them prepare for rewarding academic experiences, assisting them as they transition to NCCU , and promoting their progress toward graduation.

Primary Purpose of Position

The primary purpose of this position is to provide optimal and excellent customer service to North Carolina Central University prospective and current transfer students by assessing the learning outcomes and program applicability of previous earned coursework, military experience, and certifications. The Transfer Credit Evaluator evaluates and articulates transcript credit for new, current, and returning transfer students in the Banner information system. Evaluates and articulates credit by exam ( CLEP , IB, AP, etc…) in the Banner information system. The successful candidate assists the Office of Transfer Services with the implementation of OTS policy and procedures, recruitment and participates in departmental development. This individual uses discretionary judgement (as well as assistance from academic professionals) in the evaluation of student transfer credit. Duties require high level judgement and decision making; public contact with a range of internal and external constituents; thorough knowledge of office procedures, and the ability to maintain accuracy and confidentiality of all information, files, and records. The successful candidate will create, and maintain an accurate course equivalency database in the Banner system.

Required Knowledge, Skills, and Abilities

The successful candidate must possess knowledge of FERPA guidelines and NC Central and UNC System policies and procedures; knowledge of Web navigation; knowledge of Ellucian Banner or an or equivalency system; knowledge of office and record management; knowledge of preparing correspondence; knowledge of Microsoft Office Suite (Microsoft Word, Excel and PowerPoint) Applications; ability to work independently with little or no supervision; to take initiative to see projects and assignments through to completion; to learn, interpret and analyze information to make necessary decisions; to exercise judgment and discretion in problem solving; to plan, prioritize and organize workflow; ability to work flexible schedules; excellent analytical and organizational skills along with written and oral communication skills, excellent editing skills; great interpersonal skills to interact effectively and diplomatically with a wide range of individuals in a high pressure environment.

Master’s degree; or an equivalent combination of a Bachelor’s degree and experience. All degrees must be received from appropriately accredited institutions.

Licenses or Certification required by Statute or Regulation

NA

Equal Opportunity Employer

North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

Work Hours

Work Hours Monday - Friday 8-5

Position required to work during periods of adverse weather or other emergencies

Position required to work during periods of adverse weather or other emergencies No

Campus Security Authority Designated Position

Campus Security Authority Designated Position No

Key Responsibilities and Related Competencies

Required Competency

Required Competency Managing Work Processes

Duties

Evaluate student documents from previous education and experience for transfer credit based on current NCCU and UNC System policies and procedures. Complete document level evaluations to include, but not limited to: academic transcripts, exams, certificates of completion and military documents, according to MOU’s and Articulation agreements. Assist in research and implementation of transfer credit evaluation policies and procedures based on department standards. Participate and assist with projects as assigned in order to further develop and improve transfer credit evaluation processes and resources. Makes judgments about how courses transfer and determines when courses need review through TES by academic departments to determine transferability. Supports the mission of NCCU by providing timely response for credit evaluations to maximize enrollment yield of admitted transfer students and retention of current students. Evaluates transfer credits for new undergraduate and returning students. Researches and resolves credit evaluation issues. Ensures accuracy and conformity with the University requirements to maintain institutional academic integrity. Accurately creates the official evaluation and transfer articulation information in Banner. Contributes to the continued improvement of the Office of Transfer Services through active participation in meetings, training, and professional development opportunities.
Determine if transfer institutions are properly accredited according to NCCU and UNC System guidelines. Ensure all course equivalencies are kept current in the Banner system and Transfer Course Tracker.
Log the number of transcripts evaluated daily. Performs other duties as assigned.

Required Competency

Required Competency Information/Records Administration

Duties

Maintain working knowledge of Banner INB , Banner SSB , TES , and BDMS . Maintains an internal transfer credit database of all transfer student transfer credit information. Prepare reports as requested and required to meet the goals of the institution.

Skill in operation of modern communication tools. computers, and relevant software, especially related to data entry. Must be proficient in the use of Web navigation and knowledgeable about basic Windows software to run reports, create transfer credit articulation databases and query back data relating to institutions transfer credit accepted from, as well as transfer credit/courses equivalencies granted.

Required Competency

Required Competency Managing Work and Performance

Duties

Must be able to identify issues as it relates to system software upgrades and understand how they affect user interface or functionality. Will develop and implement strategies to rectify inefficiencies as it relates to transfer credit evaluation procedures.

Required Competency

Required Competency Client/Customer Service

Duties

Communicates with internal and external customers regarding admissions policies, transfer policies, procedure and decisions. Responds to phone and e-mail inquires related to these issues. Meet with students to consult about credit transferability. Defends credit evaluation, and explains necessary corrective requirements.
Communicate to students and advisors when transfer credits have been entered into Banner.

Provides accurate detailed information (orally and written) regarding transfer admission and transfer credit equivalency to potential and admitted transfers, continuing students and parents.
Create and keep current Transfer Guides for the most popular NC Central majors for transfer students.
Create and keep current a Transfer Student Handbook.
Represent the Office of Transfer Services as a speaker at transfer orientations.

Posting Number

Posting Number SPA01238P

Open Date

Open Date 09/16/2024

Close Date

Close Date 05/18/2025

Special Instructions to Applicants

You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application.
Applicants seeking Veteran’s Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.
Final candidates are subject to criminal and sex offender background checks.
North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Employee Benefits available to NCCU permanent employees include the following and more:

• Accrued Vacation and Sick Leave
• Community Service Leave
• NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more
• 11-12 Paid Holidays
• Teachers and State Employees Retirement System ( TSERS )
• Optional Supplemental Plans – 401k, 403b, 457b and 457
• Employee Assistance Program ( EAP )
• Campus Recreation Center Discount
• University Bookstore Discount and more.

Required Documents

Resume/CV

List of References

Optional Documents

Cover Letter

DD-214 (Veterans Only)

NGB23A or NGB22/DD256 (National Guard Only)

Supplemental Questions

Required fields are indicated with an asterisk (*).