Student Services Specialist

NC Central University; Durham (NC); On-site; USD 31,000 - 40,000; Full time

Job summary

North Carolina Central University seeks a Student Services Specialist to provide exceptional customer service to transfer students, evaluating their previous coursework and military experience for credit transfer. The role involves maintaining accurate records and databases, and supporting student integration into university life. Join a community committed to excellence and transformation, with a focus on professional growth and work-life balance.

Benefits

Accrued Vacation and Sick Leave

Community Service Leave

Health Benefits

Vision and Dental Insurance

Paid Holidays

Retirement Plans

Employee Assistance Program

Campus Recreation Center Discount

University Bookstore Discount

Qualifications

• Must possess knowledge of FERPA guidelines and NC Central policies.
• Ability to work independently with little supervision.
• Excellent analytical and organizational skills.

Responsibilities

• Evaluate student documents for transfer credit based on policies.
• Maintain an internal transfer credit database.
• Communicate with students regarding transfer policies.

Skills

Customer Service

Communication

Organizational Skills

Analytical Skills

Education

Master's degree

Tools

Microsoft Office Suite

Ellucian Banner

Job description

Posting Details

Position Information

Position/Classification Title	Student Services Specialist
Working Title	Student Services Specialist
Competency Level	Journey
Position Number	100541
Salary Grade Equivalent
FLSA	Non-Exempt
Appointment Type	Permanent - Full Time
FTE	1 = 40 hours/week, 12 months
If time limited, duration date
Department Hiring Range	$31200-$39587
EEO-1 Category	Professionals
SOC Code	43-4199 - Information and Record Clerks, All Other

Position Overview

Are you ready to make an impact? At North Carolina Central University (NCCU), we are more than an institution-we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as 'The City of Medicine,' NCCU has been a cornerstone of education since 1910, fostering innovation and progress.

Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU, your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement.

An opportunity awaits you at NCCU, where your purpose can take flight.
Visit NCCU.edu.

The Office of Transfer Services (OTS) is a centralized resource for students who transfer to NCCU, and need information on academic associations, campus services, admissions requirements, course equivalences, networking opportunities, and integration into student life. The OTS advocates for all transfer students by coordinating a set of information with community college counselors, advisors, and academic staff. OTS staff recruits, answers questions, and facilitates activities that are enhancing student learning and provides accessibility to resources. The Office of Transfer Services (OTS) is committed to serving transfer students by helping them prepare for rewarding academic experiences, assisting them as they transition to NCCU, and promoting their progress toward graduation.

The primary purpose of this position is to provide optimal and excellent customer service to North Carolina Central University prospective and current transfer students by assessing the learning outcomes and program applicability of previous earned coursework, military experience, and certifications. The Transfer Credit Evaluator evaluates and articulates transcript credit for new, current, and returning transfer students in the Banner information system. Evaluates and articulates credit by exam (CLEP, IB, AP, etc...) in the Banner information system. The successful candidate assists the Office of Transfer Services with the implementation of OTS policy and procedures, recruitment and participates in departmental development. This individual uses discretionary judgement (as well as assistance from academic professionals) in the evaluation of student transfer credit. Duties require high level judgement and decision making; public contact with a range of internal and external constituents; thorough knowledge of office procedures, and the ability to maintain accuracy and confidentiality of all information, files, and records. The successful candidate will create, and maintain an accurate course equivalency database in the Banner system.

The successful candidate must possess knowledge of FERPA guidelines and NC Central and UNC System policies and procedures; knowledge of Web navigation; knowledge of Ellucian Banner or an or equivalency system; knowledge of office and record management; knowledge of preparing correspondence; knowledge of Microsoft Office Suite (Microsoft Word, Excel and PowerPoint) Applications; ability to work independently with little or no supervision; to take initiative to see projects and assignments through to completion; to learn, interpret and analyze information to make necessary decisions; to exercise judgment and discretion in problem solving; to plan, prioritize and organize workflow; ability to work flexible schedules; excellent analytical and organizational skills along with written and oral communication skills, excellent editing skills; great interpersonal skills to interact effectively and diplomatically with a wide range of individuals in a high pressure environment.

Master's degree; or an equivalent combination of a Bachelor's degree and experience. All degrees must be received from appropriately accredited institutions.

NA

North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

Be an Eagle - Where Purpose Takes Flight!
Primary Function of Organizational Unit
Primary Purpose of Position
Required Knowledge, Skills, and Abilities
Minimum Education/Experience
Licenses or Certification required by Statute or Regulation
Equal Opportunity Employer
Work Hours	Monday - Friday 8-5
Position required to work during periods of adverse weather or other emergencies	No
Campus Security Authority Designated Position	No

Key Responsibilities and Related Competencies

Evaluate student documents from previous education and experience for transfer credit based on current NCCU and UNC System policies and procedures. Complete document level evaluations to include, but not limited to: academic transcripts, exams, certificates of completion and military documents, according to MOU's and Articulation agreements. Assist in research and implementation of transfer credit evaluation policies and procedures based on department standards. Participate and assist with projects as assigned in order to further develop and improve transfer credit evaluation processes and resources. Makes judgments about how courses transfer and determines when courses need review through TES by academic departments to determine transferability. Supports the mission of NCCU by providing timely response for credit evaluations to maximize enrollment yield of admitted transfer students and retention of current students. Evaluates transfer credits for new undergraduate and returning students. Researches and resolves credit evaluation issues. Ensures accuracy and conformity with the University requirements to maintain institutional academic integrity. Accurately creates the official evaluation and transfer articulation information in Banner. Contributes to the continued improvement of the Office of Transfer Services through active participation in meetings, training, and professional development opportunities.
Determine if transfer institutions are properly accredited according to NCCU and UNC System guidelines. Ensure all course equivalencies are kept current in the Banner system and Transfer Course Tracker.
Log the number of transcripts evaluated daily. Performs other duties as assigned.

Required Competency	Managing Work Processes
Duties

Maintain working knowledge of Banner INB, Banner SSB, TES , and BDMS. Maintains an internal transfer credit database of all transfer student transfer credit information. Prepare reports as requested and required to meet the goals of the institution.

Skill in operation of modern communication tools. computers, and relevant software, especially related to data entry. Must be proficient in the use of Web navigation and knowledgeable about basic Windows software to run reports, create transfer credit articulation databases and query back data relating to institutions transfer credit accepted from, as well as transfer credit/courses equivalencies granted.

Required Competency	Information/Records Administration
Duties

Must be able to identify issues as it relates to system software upgrades and understand how they affect user interface or functionality. Will develop and implement strategies to rectify inefficiencies as it relates to transfer credit evaluation procedures.

Required Competency	Managing Work and Performance
Duties

Communicates with internal and external customers regarding admissions policies, transfer policies, procedure and decisions. Responds to phone and e-mail inquires related to these issues. Meet with students to consult about credit transferability. Defends credit evaluation, and explains necessary corrective requirements.
Communicate to students and advisors when transfer credits have been entered into Banner.

Provides accurate detailed information (orally and written) regarding transfer admission and transfer credit equivalency to potential and admitted transfers, continuing students and parents.
Create and keep current Transfer Guides for the most popular NC Central majors for transfer students.
Create and keep current a Transfer Student Handbook.
Represent the Office of Transfer Services as a speaker at transfer orientations.

Required Competency	Client/Customer Service
Duties

Posting Detail Information

Posting Number	SPA01238P
Open Date	09/16/2024
Close Date	05/18/2025
Special Instructions to Applicants	You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran's Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Employee Benefits available to NCCU permanent employees include the following and more: Accrued Vacation and Sick Leave Community Service Leave NC State - Health Benefits NCFlex - Vision, Dental, Flexible Spending Account, Life Insurance and more 11-12 Paid Holidays Teachers and State Employees Retirement System (TSERS) Optional Supplemental Plans - 401k, 403b, 457b and 457 Employee Assistance Program (EAP) Campus Recreation Center Discount University Bookstore Discount and more.