Student Services Specialist

University of North Carolina at Chapel Hill; North Carolina; Hybrid; USD 23,000 - 32,000; Full time

Job summary

University of North Carolina at Chapel Hill is seeking a Student Services Specialist to deliver comprehensive support for students, families, faculty, staff, and campus partners. This full-time, temporary role offers a hybrid work schedule and 40 hours per week in a university One Stop student services center.

You will handle inquiries across multiple channels, resolve issues, and guide customers through Academic Advising, Admissions, Financial Aid, Registration, and Student Accounts while

Qualifications

• Front-line and back-office operations experience in student services is preferred.
• Ability to handle inquiries via in-person, phone, email and case management channels.
• Familiarity with university processes such as Academic Advising, Admissions, Financial Aid, Registration and Records, and Student Accounts.

Responsibilities

• Provide comprehensive customer service and support to students, families, faculty, staff, and campus partners.
• Resolve inquiries and issues across multiple service areas to ensure accurate service delivery.
• Collaborate with university departments to facilitate timely responses and navigation through processes.

Skills

Customer service

Communication

Problem solving

Team collaboration

Education

Bachelor's degree

Tools

CRM software

Job description

The University of North Carolina at Chapel Hill is hiring a Student Services Specialist. This role involves providing comprehensive customer service and support to students, families, faculty, staff, and campus partners across multiple service areas, handling inquiries through various communication channels, resolving issues, and collaborating with university departments to facilitate accurate and timely service delivery.

Highlights

• Assist with front-line and back-office operations within the university's One Stop student services center.
• Deliver support via in-person, phone, email, and case management approaches.
• Help students and families navigate university processes such as Academic Advising, Admissions, Financial Aid, Registration and Records, and Student Accounts.
• Communicate policies, procedures, and deadlines effectively to customers.
• Research and resolve routine customer inquiries.
• Collaborate with campus partners to ensure service accuracy and timeliness.
• Required to have a bachelor's degree or equivalent combination of training and experience.
• Experience in higher education settings preferred.
• Position is full-time temporary staff, 40 hours per week, with a hybrid work schedule.
• Compensation is $20.00 per hour with an estimated appointment duration of six months or longer.