Student Services Specialist — Hybrid Front & Back‑Office Support

University of North Carolina at Chapel Hill; Chapel Hill (NC); Hybrid; USD 22,000 - 33,000; Full time

Benefits offered by this job

Retail and restaurant discounts

Savings on local child care centers

Special rates for performing arts

Job summary

University of North Carolina at Chapel Hill is seeking a temporary support specialist for the Heels Hub within the Office of Scholarships and Student Aid. The role provides front-line customer service and back-office support across Academic Advising, Admissions, Financial Aid, Registration and Records, and Student Accounts.

Responsibilities include assisting students and families in navigating university processes, communicating policies and deadlines, researching inquiries, and partnering with

Qualifications

• Bachelor’s degree or equivalent combination of training and experience.
• All degrees must be from appropriately accredited institutions.
• Experience in a higher education setting is preferred.

Responsibilities

• Provide in-person, phone, email, and case management support to students, families, faculty, staff, and campus partners.
• Answer questions, resolve routine issues, and connect customers with appropriate resources and subject matter experts.
• Navigate university processes and communicate policies, procedures, and deadlines to customers.
• Collaborate with campus partners to ensure accurate and timely service delivery.

Education

Bachelor’s degree

Job description

University of North Carolina at Chapel Hill is seeking a temporary support specialist for the Heels Hub within the Office of Scholarships and Student Aid. The role provides front-line customer service and back-office support across Academic Advising, Admissions, Financial Aid, Registration and Records, and Student Accounts.

Responsibilities include assisting students and families in navigating university processes, communicating policies and deadlines, researching inquiries, and partnering with