Student Services Specialist

NC Community Colleges; Marion (NC); On-site; USD 95,000 - 125,000; Full time

Job summary

NC Community Colleges seeks a Senior Director of Student Services/Registrar to oversee student services operations and registrar functions at the Marion campus. The role requires FERPA expertise, strong knowledge of higher education practices, and leadership in managing student records and enrollment processes.

The position emphasizes customer service, policy compliance, and collaboration with onboarding coaches for new student tracking and orientation events.

Qualifications

• Associate in Applied Science Degree in Business or related field.
• Bachelor’s degree in Business or related field preferred.
• Experience with Ellucian Colleague, Informer, and/or Watermark is a plus.
• Strong understanding of FERPA and higher education records.

Responsibilities

• Provide clerical, administrative, and technical support across Student Services.
• Serve as One-Stop Center receptionist, handling high call volume and inquiries.
• Keep knowledge of admissions, financial aid, and registration policies current.
• Guide students through enrollment steps and FAFSA/scholarship processes.
• Digitize and manage student records in line with retention schedules.

Skills

FERPA knowledge

Higher education practices

Communication skills

Multitasking

Problem-solving

Education

AS degree in Business or related area

Bachelor’s degree preferred in Business or related area

Tools

Microsoft Office Suite

Ellucian Colleague

Informer

Watermark

Job description

Senior Director of Student Services/Registrar

Job Category

Professional

Application Period

Opens: 10/29/2026

Closes: 11/13/2026

Target Start Date

12/01/2026

Expected Work Hours

Varies, primarily daytime

Employment Type

FT

Minimum Qualifications

Knowledge of:
FERPA (Family Educational Rights and Privacy Act) as it relates to higher education documentation and confidential records.
Higher education practices.

Ability to:

• Perform related work as required.
• Independently problem-solve
• Utilize technology and computer software such as Microsoft Office Suite and integrated data systems (i.e. Ellucian Colleague, Etrieve, Watermark).
• Multitask and remain organized.
• Communicate clearly and concisely, both orally and in writing.

Minimum Education/Training

• An Associate in Applied Science Degree in Business or related area.

Preferred Qualifications

• Bachelor’s degree in Business or related area.
• Experience using an integrated data system such as Ellucian Colleague, Informer, and/or Watermark.

Position Description

GENERAL RESPONSIBILITIES

Under the supervision and direction of the Senior Director of Student Services/Registrar, the Student Services Specialist performs the following:

1. Provide clerical, administrative, and technical support across all areas of Student Services, ensuring timely and accurate completion of office workflows.
2. Serves as a One-Stop Center receptionist, delivering high-quality customer service in person, by phone, and via email. Handles a high volume of calls, screens and directs inquiries, takes messages, and answers questions from students, staff, and the public.
3. Maintain up-to-date knowledge of institutional, state, and federal policies related to admissions, financial aid, student success, and registration processes.
4. Guide students through essential enrollment steps, including RDS, admissions applications, FAFSA completion, and scholarship submissions.
5. Assist with registration processes in Student Services.
6. Process and track incoming and outgoing official transcripts using electronic and manual systems, ensuring accuracy and FERPA compliance.
7. Process student data changes including: major changes, address changes, and name changes.
8. Review and process admissions applications for all student types and prepare customized acceptance communications.
9. Digitize, organize, and manage student records in alignment with the college’s document retention schedule and digital records system.
10. Assists continuing education students with the registration process.
11. Monitor inventory and submit purchase requisitions for office supplies and materials in accordance with procurement procedures.
12. Collaborate with onboarding coaches to maintain accurate and up-to-date new student tracking spreadsheets and reports.
13. Assist in the planning and execution of new student orientation, registration days, and other Student Services outreach events.
14. Assist with student communication efforts, including sending emails, text alerts, and updates via CRM or communication platforms.
15. Support compliance efforts such as RDS follow-up, FERPA consent forms, or verification of student documentation as requested.
16. Maintain strict confidentiality of student records and other materials or information of a confidential or sensitive nature as it relates to FERPA (Family Educational Rights and Privacy Act).
17. Other duties as assigned by the Dean of Student Success & Senior Director of Student Services/Registrar

In-person to-Breanna Wilson, MTCC, 54 College Drive (Marion, NC), Cedar Building, Business Office

Offers of employment are contingent upon receipt of official transcripts.

If you have questions, contact Breanna Wilson by email, phone or fax:

If you have questions, contact Breanna Wilson by email, phone or fax: