Registrar

Volunteer State Community College; Gallatin (TN); On-site; USD 59,000 - 73,000; Full time

Benefits offered by this job

Health insurance

Wellness Incentive Program

Educational Assistance: Fees & Tuition

Sick Leave

Paid Holidays

Retirement Options

Job summary

Volunteer State Community College is seeking a Registrar to provide strategic leadership for academic records, registration, and credential completion. The role drives enrollment management and uses data to advance student progress and completion.

The Registrar oversees records, registration across modalities, and coordination with Academic Affairs, Advising, and Student Affairs to support proactive degree planning and pathways to credentials.

Qualifications

• Bachelor's degree required.
• Two years of management/supervision experience in education.
• Strong leadership and communication skills are essential.
• Experience with CRM and data management is preferred.

Responsibilities

• Use student-level data to identify opportunities to increase credential completion.
• Analyze progression patterns to identify barriers to completion and coordinate with Advising and Academic Affairs.
• Lead and improve processes for PLA, transfer credit, articulation, and related mechanisms.
• Ensure FERPA compliance and maintain data confidentiality and security.

Skills

Leadership

Public speaking

Communication

Database management

Analytical thinking

Team collaboration

Education

Bachelor's degree

Master's degree

Tools

CRM software

Job description

Registrar

Volunteer State Community College

Title:

Registrar

Institution:

Volunteer State CommunityCollege

Job Summary:

This position provides strategic leadership for the College'sacademic records, registration, credential completion, curriculumand academic pathway systems. In addition to serving as theCollege's chief steward of student academic records, the Registrarplays a central role in the College's strategic enrollmentmanagement and student completion efforts by using student,academic, and enrollment data to identify opportunities toaccelerate student progress, increase credential attainment, andstrengthen pathways to completion.

Job Duties:

Use student-level and institutional data to identify opportunitiesto increase completion of short-term certificates, long-termcertificates, associate degrees, and other recognized credentials.Conduct routine analyses to identify students who are approachingcredential completion, including students who may qualify forembedded or stackable credentials, and coordinate with Advising,Academic Affairs, and other areas to support proactive completionstrategies. Analyze student progression patterns to identifybarriers to completion, including course availability, scheduling,modality, location, sequencing, prerequisites, excess creditaccumulation, stop-out patterns, and other academic oradministrative barriers. Partner with Academic Affairs to identifycourse scheduling and sequencing opportunities that improvestudents' ability to progress efficiently through academic pathwaysand complete credentials. Provide Advising and Student Affairsleadership with actionable student-level information to supportproactive outreach, degree planning, retention, progression, andcompletion efforts. Lead and strengthen institutional processes forPrior Learning Assessment (PLA), transfer credit, articulation, andother mechanisms that appropriately recognize prior learning andreduce unnecessary duplication of coursework. Collaborate withEconomic Development and Strategies and Academic Affairs toidentify opportunities to translate eligible non-credit learning,industry certifications, workforce training, military experience,and other prior learning into academic credit and pathways towardCollege credentials. Identify opportunities to strengthen stackablecredential pathways so that short-term certificates, long-termcertificates, and associate degrees intentionally build upon oneanother and provide students with meaningful completion pointsthroughout their academic journey. Monitor credential attainmentand identify students who have satisfied requirements forcertificates or other credentials while progressing toward a largeracademic award, ensuring eligible credentials are appropriatelyidentified and awarded in accordance with College and TennesseeBoard of Regents (TBR) requirements. Monitor, analyze, and reportdata elements relevant to the Tennessee Higher Education Commission(THEC) funding formula, including student progression, coursecompletion, credentials awarded, adult learners, dual enrollmentstudents, learning support outcomes, and other weighted orperformance-based measures. Conduct semester-by-semester analysisof College performance against funding formula measures andinstitutional completion goals, identifying areas of strength,performance gaps, emerging trends, and opportunities forimprovement. Translate funding formula and completion data intoactionable recommendations for Student Affairs, Academic Affairs,RASI, Economic Development and Strategies, and ExecutiveLeadership. Develop mechanisms for tracking interventions andmeasure whether changes in advising, scheduling, PLA, academicpathways, registration practices, or other strategies improvestudent progression and credential completion. Maintain currentknowledge of THEC and TBR policies, funding methodologies,reporting requirements, and emerging state priorities that mayaffect enrollment, progression, completion, and institutionalfunding. Serve as the College's chief steward of student academicrecords, ensuring accuracy, confidentiality, security, andintegrity in compliance with Family Educational Rights and PrivacyAct (FERPA), state law, TBR policy, and College policies andprocedures. Oversee registration processes, including registration,add/drop, waitlists, transcript evaluation, academic standingprocesses, and related records functions. Manage the academiccalendar and coordinate academic scheduling processes acrossmodalities and College locations. Maintain the College curriculum,course catalog, and academic program inventory and process approvedcurriculum additions and changes in accordance with College and TBRrequirements. Certify enrollment, credential, program, and otherrequired data to TBR, THEC, and other agencies. Oversee theevaluation and application of transfer credit, articulationagreements, dual admissions agreements, graduation certification,and determination of athletic eligibility. Serve as the College'sprimary institutional resource regarding FERPA and provide guidanceto students, faculty, staff, and leadership regarding studentrecords, registration, academic policies, and related regulatoryrequirements. Supervise, develop, and provide strategic directionfor the Office of Records and Registration, promoting a culture ofservice, accuracy, accountability, responsiveness, innovation, andcontinuous improvement. Develop and maintain policies, procedures,workflows, and technology-enabled processes that improveefficiency, student service, data integrity, and the studentexperience. Collaborate across organizational boundaries to ensurethat records and registration functions support the College'sstrategic enrollment management, student success, completion, andinstitutional effectiveness goals. Regularly evaluate Registrarprocesses from the student's perspective, identifying unnecessaryadministrative barriers and recommending changes that simplify thepathway from enrollment through credential completion. Serve as astrategic partner to the Vice President for Student Affairs andCollege leadership in developing and evaluating strategies designedto improve enrollment, persistence, progression, credentialattainment, and institutional performance. Other duties asassigned.

Minimum Qualifications:

Bachelor's degree.

Two (2) years of experience in management and supervisiondemonstrating increasing levels of responsibility ineducation.

Preferred Qualifications:

Master's degree.

Experience in software that is relevant to the daily operations ofStudent Affairs and the implementation and maintenance of aCRM.

Assessment experience.

Data management experience.

Higher education experience along with knowledge of the TennesseeHigher Education Funding Formula.

Student Affairs experience.

Knowledge, Skills, and Abilities:

Must be a willing advocate of the mission of the college.

Must have strong leadership, human relations, and communicationsskills, including effective public speaking skills.

Database management, statistical data interpretation, andapplication of state-of-the art information technology as appliedto enrollment management practices and programs.

A thorough knowledge of recruitment, admission, registrationprocessing, scheduling, grading systems, end user experience, andacademic policies and procedures.

Excellent computer and analytic skills including knowledge and useof integrated student database systems.

Knowledge of outcome measures and assessments.

Ability to manage sensitive information and maintainconfidentiality; exceptional customer service skills; and possessthe ability to work collaboratively with colleagues, excellentmanagement and team building skills, and top-notch organizationalskills.

Pay Rate:

$58,587 - $73,234 annual salarydepending on experience

Volunteer State offers a comprehensive benefits package,including but not limited to the following:

• Insurance: Health, Dental, Vision, Life, Disability (long andshort term), FSA/HSA
• Wellness Incentive Program (if enrolled in Health)
• Educational Assistance: Fee Waiver, Spouse/Dependent Discounts,Tuition Reimbursement
• Employee Assistance Program
• Longevity Pay
• Retirement Options: State of TN Pension (TCRS), 401a, 401K withup to $50/month match, 403b, and 457
• 14 Paid Holidays/Year
• Annual Leave (if applicable)
• Sick Leave
• Sick Leave Bank
• State Employee Discount Program with over 900 merchants

Special Instructions to Applicants:

Unofficial transcripts are acceptable for the application process.Official transcripts will be required upon hire.

Applicants may be subject to a background check.