Student Services Specialist

University-of-Hawaii-System; Honolulu (HI); On-site; USD 45,000 - 65,000; Full time

Job summary

University of Hawai'i at Manoa invites applications for a Student Services Specialist to support veteran and military-affiliated students. The role includes program planning, academic guidance, on-campus workshops, and coordination of a peer-mentoring program.

Occasional evening/weekend hours may be required to meet program needs. Responsibilities include data reporting for assessment and grant compliance, coordinating communications, supervising student staff, and collaborating with internal

Qualifications

• Requires a bachelor’s degree in liberal arts, social science, arts & humanities, science, education, business, public administration or related field.
• Functional knowledge of student affairs and student success, especially for student veterans and military-affiliated students.
• Knowledge of federal and state laws, rules, regulations and systems in higher education and federal grant programs.
• Ability to identify problems, analyze causes, and resolve issues in student services.
• Strong written and oral communication; ability to prepare reports and procedures.
• Ability to establish effective working relationships with internal and external partners.
• Proficiency with word processing software and social media for program communication.

Responsibilities

• Assist in planning, implementing and evaluating programs and activities supporting student veterans; may require evenings/weekends/holidays.
• Provide academic services and guidance to support retention, graduation, and success.
• Provide on-campus support and workshops on topics like academic planning, financial aid, career exploration, and college success skills.
• Coordinate, implement and evaluate a peer mentoring program for student veterans and military-affiliated students.
• Collect, maintain, analyze and report program data for assessment and grant compliance.
• Monitor student progress and refer students to support resources as needed.
• Assist in completing online narratives, evaluative and statistical reports.
• Coordinate program communications, including updating web pages, listservs, newsletters, and social media.
• Assist with hiring, training, and supervising student employees.
• Other duties as assigned.

Skills

Program planning

Student services

Workshop facilitation

Data reporting

Communication

Team leadership

Public speaking

Computer skills

Education

Bachelor's degree

Tools

Word processing

Social media

Job description

Student Services Specialist (0097686T) | University of Hawai'i page has loaded.

2026-02141

Department

University of Hawai'i at Manoa - OVPSS - SEED

10/08/2026

Closing Date

10/22/2026 11:59 PM Hawaii

Position Number:

0097686T

Description

Title: Student Services Specialist

Position Number: 0097686T

Hiring Unit: OFC OF VP FOR STUDENT SUCCESS, SEED, VETERAN STUDENT SERVICES

• *Assist in the planning, implementation and evaluation of programs, services, and activities that support student veterans and military-affiliated students which may include working outside of normal business hours such as evenings, weekends, and/or holidays as needed.
• *Provide academic services and guidance to support the retention, graduation, and success of student veterans.
• *Provide on-campus support and workshops to students on a wide range of topics (e.g. academic planning, financial aid, career exploration, learning strategies, college success skills, and graduate/professional school preparation).
• *Coordinate, implement and evaluate a peer mentoring program for student veterans and military affiliated students, including recruiting, training, and supervising and evaluating peer mentors.
• *Assist with collecting, maintaining, analyzing and reporting program data required for assessment, evaluation, grant compliance and performance reporting, in accordance with program, U.S. Dept. of Education and campus guidelines and requirements.
• Monitor student progress and identify students who may benefit from additional support, referrals, interventions, or campus and community resources.
• Assist in completing electronic/online narrative, evaluative and statistical reports.
• Coordinate program communication, including maintaining and updating program web pages, listservs, newsletters, and social media.
• Assist with hiring, training, and supervising student employees and casual hires.
• Other duties as assigned.

Minimum Qualifications

• Possession of a baccalaureate degree in liberal arts, social science, arts and humanities, science, education, business, public administration or related field and 0 year(s) of progressively responsible professional experience with responsibilities for N/A; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
• Functional knowledge of principles, practices and techniques in the area of student affairs and student success, including student veterans and military affiliated students demonstrated by knowledge, understanding and ability to apply concepts, terminology.
• Functional knowledge and understanding of principles, theories, federal and state laws, rules, regulations and systems associated with higher education and federal grant programs.
• Demonstrated ability to recognize problems, identify possible causes and resolve the full range problems that may commonly occur in the area of student affairs and student success.
• Demonstrated ability to understand oral and written documentation, write reports and procedures, and communicate effectively in a variety of situations.
• Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals.
• Demonstrated ability to operate a personal computer, apply word processing software, and utilize social media.
• Ability to effectively advise and provide programs and services to meet the needs of student veterans and military affiliated college students.
• Knowledge of and familiarity with VA regulations and requirements for educational benefits.
• Familiarity of college student basic needs, academic support programs, and community support services for student veterans.
• Ability to create and run virtual workshops and presentations on various computer learning platforms.
• Ability to develop and manage program website, listservs to communicate with program students, and social media.
• Knowledge of standard office procedures and computer software applications involving databases and electronic/online reports.
• Ability to manage sensitive information and files containing confidential student information.
• Ability to lead subordinates, manage work priorities and projects, and manage employee relations.
• Ability to travel to and from co-location sites in a timely manner by means of personal vehicle with valid driver's license or comparable means of transportation to perform duties, which meets position needs.
• Ability to work outside of normal working hours, including evenings, weekends and holidays, as needed.

Desirable Qualifications

• 1. Master's degree in Education, Social Sciences, Social Work, or Liberal Arts or related field.
• 2. Working knowledge of current practices in: student affairs, improving retention and graduation rates, learning skills and college success strategies, learning communities, and mentoring.
• 3. Knowledge and experience working with student veterans and military affiliated students in higher education.
• 4. Knowledge and understanding of Federal financial aid policies and VA educational benefits.
• 5. Knowledge and understanding of the issues facing student veterans and military affiliated students in higher education.
• 6. Understanding of federally funded programs.
• 7. Experience with school certifying officials and others needed to support student veterans.

The University of Hawai'i is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment, including on the basis of veteran and disability status. For more information, visit: https://www.hawaii.edu/offices/eeo/policies/

Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/ , or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.

Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: https://www.hawaii.edu/offices/eeo/accommodation-request/