Student Services Specialist

University of Alabama in Huntsville; Alabama; On-site; USD 39,000 - 48,000; Full time

Job summary

The University of Alabama in Huntsville is seeking a Student Services Specialist in the Dean of Students office to provide programmatic and administrative support. The role includes serving as a secondary case manager, coordinating health and well-being education, and assisting with a range of student services and records.

The position focuses on developing educational programming, marketing, and coordinating health promotion initiatives in collaboration with campus departments.

Qualifications

• Bachelor's degree or an equivalent combination of education and years of experience.
• 1-3 years of full-time verifiable work experience.
• Excellent written and communication and critical thinking skills.
• Working knowledge of Microsoft Office Suite to include Word and Excel is required.

Responsibilities

• Provides secondary case management and supports Charger 360 reports and related records.
• Assists with Student Code of Conduct processes as Conduct Administrator and/or interviewer.
• Manages personnel paperwork for student staff and maintains confidential files.
• Maintains organized data records and databases for the Dean of Students Office.
• Maintains office supply and asset inventories; supports office functions.
• Supervises and reviews work of work-study students or student workers.

Skills

Communication skills

Microsoft Office

Critical thinking

Education

Bachelor’s degree or equivalent

Tools

Banner

Maxient

Job description

Job no: 504568 Department: Dean of Students Work type: Staff Full-time Exempt Location: Alabama Categories: Student Affairs

Purpose of the Position

The Student Services Specialist in the Dean of Students' office will provide programmatic and administrative support to the department. The incumbent will serve as a secondary case manager and plan, execute, and assess educational programs focused on areas of health and well-being.

DUTIES AND RESPONSIBILITIES

Office Functions - 50%

• Provides support for associated activities, including serving as secondary case manager for Charger 360 reports (absence verification, attendance reports, academic performance reports, person of concern reports, welfare check requests, etc.) Screening and handling telephone communications, greeting and directing visitors, and assisting students with navigating University processes and procedures.
• Provides support for associated activities related to the Student Code of Conduct process, to include serving as a Conduct Administrator, serving as a secondary Interviewer, and/or facilitating/overseeing Student Conduct Hearings as assigned.
• Process and maintain personnel paperwork for student staff (i.e., E-pafs, updated job descriptions, work orders, key card, office key, telephone and/or network issues, etc.).
• Establishes and maintains organized and efficient confidential files and records for the Office of the Dean of Students; gathers, enters, and/or updates data to maintain records, files, and databases, as appropriate.
• Maintain office supply inventory, asset inventory control, and other supportive tasks to the function of the Dean of Students Office.
• Review, assign, evaluate, and supervise the work of work-study students and/or student workers.

Additional Duties - 50%

• Coordinate and provide marketing and communication support in collaboration with the Office of Marketing and Communication for all programs and events within the Dean of Students Office
• Coordinate and support the Charger 360 initiative by conducting proactive outreach activities, coordinating logistical activities, and communication that support the educational goals of the department.

Plan, Coordinate, and Execute Educational and Health Promotion Programming

• Coordinate, develop, and execute an academic calendar worth of educational programming in conjunction with other departments in the division focused on healthy living (i.e., mental health awareness, nutrition, drug and alcohol abuse education, stress management, sexual health awareness, etc.)
• Coordinate and assist in developing, marketing, coordinating, and implementing prevention-oriented initiatives, including social media, based on evidence-based behavior change theories and evidence-informed practices
• Advocate for policies that support campus and community health individually and support student groups and campus community advocacy efforts through the appropriate channels
• Provide support and leadership of signature health promotion events as assigned
• Coordinates the assessment of all activities to validate effectiveness and ensure alignment with the University's strategic priorities.

Qualifications

• Bachelor’s degree or an equivalent combination of education and years of experience.
• 1-3 years of full-time verifiable work experience
• Must have excellent written and communication and critical thinking skills
• Working knowledge of Microsoft Office Suite to include Word and Excel is required

Desired Qualifications

• Knowledge of Student Information Systems (Banner) and Maxient
• Previous experience in a university setting is desired
• Previous experience as a client or student advocate

Published Salary (if available): 39,326 - 48000

Advertised: Oct 22 2026 Central Daylight Time

The University of Alabama in Huntsville is an equal opportunity employer (EOE), including an EOE of protected veterans and individuals with disabilities.