Student Services Site Support (Part Time) (Downtown)

Maricopa Community College district; Tempe (AZ); On-site; USD 17,000 - 24,000; Part time

Job summary

Maricopa County Community College District (Rio Downtown) seeks a part-time Student Services Site Support to provide front-line student services and administrative program support for academic and career training programs.

The role includes intake, registration, and assessment scheduling, plus data entry into program databases and file management. It is a temporary, non-benefits position requiring a High School Diploma or equivalent with at least one year of experience.

Qualifications

• High School Diploma or equivalent and one year of prior work experience required.
• Prefer candidates with strong computer skills; prior experience in a fast-paced customer service environment.

Responsibilities

• Provides front-line customer service and admin program support for academic and career training programs.
• Performs data entry into program databases and maintains student digital files.
• Supports office operations, scheduling, and collaboration with instructors and managers.

Skills

Customer service

Data entry

Front-line support

Education

High School Diploma or equivalent

Tools

Excel

Word

Job description

Student Services Site Support (Part Time) (Downtown)

Job ID: 317398

Location: Rio Salado Community College

Full/Part Time: Part Time

Regular/Temporary: Temporary

Hourly Rate

$15.00/per hour

Not Eligible for Benefits

This is a part-time, temporary position not eligible for benefits.

Work Schedule

Monday - Thursday, up to 19.5 hours per week.

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

What's Currently Happening at Maricopa

• Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
• Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
• One of the largest community college systems in the country
• 2020 Healthy Arizona Worksites Program recipient
• Named 19th Best Employer for Women by Forbes
• 2019 No. 42 in Arizona's Best Employers

Job Summary

Provides front-line customer service and administrative program support for academic and career training programs. Engages in student services including intake, registration, and assessment scheduling; handles inquiries about career training, testing, advising, counseling, or other programs and services. Provides office/clerical support utilizing Excel, Word, and other computer software to enter student registration, enrollment, demographic, attendance, and assessment data into program databases; creates student digital files; supports data collection for projects; works collaboratively with managers and instructors to troubleshoot and resolve data issues; supervised by the Program Manager and receives work direction from the Administrative Specialist.

Essential Functions

• 50% - Student Support Services: Conducts student intake, registration, and admissions processes; verifies participants' program eligibility; coordinates student registration and testing appointment scheduling; handles phone calls and front desk inquiries from prospective students; monitors & follows up with location call log (CRM database); monitors location service email account; and maintains a knowledge base of current career services and training programs available; supports laptop checkout process and check-out research (account holds, other SIS holds); and interfaces with instructors and staff to support student program participation and success. Works with AR&R and other departments (Financial Aid, Testing) to troubleshoot and resolve student issues (passwords, holds research, account reset)
• 40% - Data and Record-keeping: Performs data entry (student demographic and intake/registration information, attendance, assessment) into reporting databases with a high degree of accuracy; creates and updates student digital files (SDFs) and attendance workbooks; Links pertinent documents to student digital files; conducts peer audits of registration paperwork; supports administrative specialist with projects, data collection, and surveys; assists with separating students from the program under the direction of location managers; utilizes computers and software daily
• 10% - Other duties: Provides administrative support to managers and staff. Collects fees as required and balances payment log. Assists with classroom/facility set-up as needed; participates in professional learning and training as required

Minimum Qualifications

High School Diploma or equivalent and one year of prior work experience required.

Prefer candidates with strong computer skills; prior experience working in a front-line, fast-paced customer service environment.

Special Working Conditions

May be required to travel to various locations; may be required to work various hours and shifts.

Position located at:

Rio Downtown is located at 619 N. 7th Avenue, Phoenix, AZ 85007

Posting Close Date

Open until filled

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.