Student Services & Office Coordinator

Ozark Literacy Council; Fayetteville (AR); On-site; USD 22,000 - 25,000; Part time

Job summary

Ozark Literacy Council is seeking a part-time Student Services & Office Coordinator to provide evening front desk coverage and support enrollment, testing, and data management. This on-site role involves maintaining a welcoming office and assisting with documentation in LACES and Connectable.

You will collaborate with instructors, AmeriCorps members, and volunteers to ensure smooth evening services and a positive learner experience.

Qualifications

• High school diploma or equivalent required.
• Strong customer service, communication, organizational, and basic data-entry skills.
• Ability to work independently and maintain confidentiality.
• Experience in nonprofit, education, or front desk roles preferred.
• Bilingual English/Spanish strongly preferred.

Responsibilities

• Provide evening front desk coverage and welcome students, volunteers, and visitors.
• Answer phones, respond to questions, schedule appointments, and provide information about programs and services.
• Assist with student intake, registration, orientation, and required documentation.
• Enter and update student information in LACES and Connectable.
• Assist with student assessments and data collection as assigned.
• Maintain a clean, organized front desk, classrooms, and shared spaces.
• Collaborate with instructors, AmeriCorps members, volunteers, and staff to support evening services.

Skills

Customer service

Communication

Organizational skills

Data-entry

Independence

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

LACES

Connectable

Job description

Department: Student Services & Data

Reports To: Student Services & Data Manager

Employment Status: Part-Time, Hourly, Non-Exempt

Pay Rate: $16-$18 Per hour, based on experience and qualifications

Work Location: On-site at the Ozark Literacy Council office

Schedule: Tuesday–Thursday, 4:00–8:00 p.m. (approximately 12 hours per week)

Position Summary

The Student Services & Office Coordinator provides evening front desk coverage and supports OLC's Student Services & Data Department. This position assists students with enrollment and testing, supports student data and recordkeeping, and helps maintain a welcoming, clean, and organized office and learning environment. This is an on‑site position and works under the direction of the Student Services & Data Manager.

Student Services & Front Desk

• Provide evening front desk coverage and welcome students, volunteers, and visitors.
• Answer phones, respond to questions, schedule appointments, and provide information about OLC programs and services.
• Assist with student intake, registration, orientation, and required documentation.

Student Assessment & Data Support

• Assist with student assessments and post-testing, including administering and scoring assessments when trained and assigned.
• Enter and update student information, attendance, assessments, and other required records in LACES, Connectable, and related systems.
• Assist with student follow‑up and data collection for E&E, Table 4, Table 5, and other reporting needs as assigned.
• Maintain accurate and confidential student information.

Office & Shared-Space Upkeep

• Help maintain the front desk, classrooms, tutoring areas, library, copier area, kitchen, and shared spaces in a clean, organized, and professional condition.
• Complete routine upkeep, including organizing materials, managing dishes and trash, and preparing spaces for classes and activities.
• Monitor office and classroom supplies and report supply, facility, safety, or technology needs to appropriate staff.

Department & Team Support

• Follow established department procedures and direction from the Student Services & Data Manager.
• Communicate important student, data, and office information to the Manager.
• Collaborate with instructors, AmeriCorps members, volunteers, and other staff to support effective evening services.

Qualifications

• High school diploma or equivalent required.
• Strong customer service, communication, organizational, and basic computer/data‑entry skills.
• Ability to work independently, maintain confidentiality, and manage multiple responsibilities.
• Previous customer service, front desk, education, nonprofit, or administrative experience preferred.
• Experience working with adult learners and culturally diverse populations preferred.
• Bilingual English/Spanish skills strongly preferred.

Professional Expectations

Demonstrate professionalism, reliability, initiative, and respect; provide welcoming and student‑centered service; maintain confidentiality; and contribute to a clean, organized, and professional environment.

This job description describes the primary responsibilities of the position and is not intended to be an exhaustive list of all duties. Responsibilities may be modified as needed to meet organizational priorities, grant requirements, and program needs. Additional duties assigned will be reasonably related to the nature of this position.

Commitment to Community

• Build and develop authentic relationships with OLC members and community partners that reflect the OLC mission and values.
• Show high social and emotional empathy and connection skills.
• Commit to consistently bridging across communities and contribute to ensuring that every person feels safe and like they genuinely belong in our region.

Equal Opportunity Employer

Ozark Literacy Council is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.