Student Services Front Desk Specialist

IDEA Public Schools; Austin (TX); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Paid Family Leave

Tuition Reimbursement

Mental health support

Dental and vision plans

Disability insurance

Life insurance

Vacation time

Referral bonuses

Professional development

Relocation allowance

Job summary

IDEA Public Schools is seeking a receptionist to support students, families and staff by providing excellent customer service and serving as the first point of contact for visitors and phone inquiries. The role emphasizes parent satisfaction, sharing information, coordinating with team members, and greeting all visitors.

The position includes front-office duties, coordination of student pick-ups, handling documents, and acting as a liaison between families and campus teams.

Qualifications

• High school diploma or GED is required.
• One year of clerical office experience preferred.
• Proficient keyboarding and strong organizational skills required.

Responsibilities

• Manage front office traffic including late students, parents, and visitors.
• Verify credentials for campus entry and student pickup.
• Coordinate student pickups with teachers and SIS team.
• Direct visitors to the appropriate team member and route late students to the SIS Coordinator.
• Maintain and organize essential forms and documents for families and campus events.
• Answer calls and route inquiries to the correct team member.
• Serve as a liaison between parents, students and staff, and support campus operations.

Skills

Keyboarding

Organization

Communication

Interpersonal skills

Education

High school diploma or GED

Tools

PowerSchool

Job description

IDEA Public Schools is seeking a receptionist to support students, families and staff by providing excellent customer service and serving as the first point of contact for visitors and phone inquiries. The role emphasizes parent satisfaction, sharing information, coordinating with team members, and greeting all visitors.

The position includes front-office duties, coordination of student pick-ups, handling documents, and acting as a liaison between families and campus teams.