Student Services Front Desk & Intake Specialist

Mount Hood Community College; Gresham (OR); On-site; USD 32,000 - 42,000; Full time

Job summary

Mount Hood Community College in Gresham, OR is seeking a front-desk receptionist for the Academic Advising & Transfer Center (AATC). You will be the first point of contact for students, visitors, and staff, answering phone and email inquiries, scheduling appointments, and coordinating with AATC and the Student Services Hub.

The role supports office operations, maintains knowledge of MHCC services, prepares reports, and assists with data analysis for continuous improvement.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience.
• Basic skills in MS Word, Outlook and Excel.
• Experience working with diverse individuals.

Responsibilities

• Greets visitors and serves as the first point of contact for students, staff and guests.
• Answers high volumes of calls, voicemails, and online inquiries; assesses needs.
• Schedules and manages appointments for AATC staff; sends reminders.
• Maintains knowledge of MHCC services to refer appropriately; provides office support.

Skills

Customer service

Microsoft Office

Communication skills

Diversity experience

Education

High school diploma or GED

Tools

Microsoft Office (Word, Outlook, Excel)

Job description

Mount Hood Community College in Gresham, OR is seeking a front-desk receptionist for the Academic Advising & Transfer Center (AATC). You will be the first point of contact for students, visitors, and staff, answering phone and email inquiries, scheduling appointments, and coordinating with AATC and the Student Services Hub.

The role supports office operations, maintains knowledge of MHCC services, prepares reports, and assists with data analysis for continuous improvement.