Front Desk Student Associate: Career Center Support

University Of Portland; Portland (OR); On-site; USD 19,000 - 27,000; Part time

Job summary

The University of Portland Career Education Center is seeking a Student Associate to be the front-line contact for students, faculty, staff and visitors on campus. This role blends customer service with operational support, including greeting at the desk, answering calls, scheduling Handshake appointments, and sharing resources.

Working 2-6 hours per week during the academic year, you will report to the Program Assistant and may staff the desk during lunch, with occasional data-entry and

Qualifications

• Customer service and interpersonal communication skills.
• Comfort with answering phones and directing calls.
• Knowledge of Microsoft Office (Word, Excel, Outlook, Teams) and ability to learn digital tools.
• Able to maintain confidentiality and handle sensitive information.
• Ability to respond to questions calmly and positively.
• Strong organizational skills and attention to detail.
• Ability to take instruction and clearly communicate progress.
• Ability to work independently with limited supervision.
• Willing to take initiative and work on a variety of projects.
• Must maintain consistent attendance and arrive on time for all scheduled shifts.
• Must be reliable and proactive in communicating schedule changes.

Responsibilities

• Serve as the first point of contact and greet visitors professionally.
• Communicate about Career Education Center services, resources, and events in-person and by phone.
• Provide information about resources including Handshake and the website.
• Check in clients and schedule appointments in Handshake.
• Answer and direct phone calls; relay messages to staff.
• Conduct daily reminder calls for upcoming appointments.
• Attend monthly all-staff meetings and contribute to discussions.
• Approve jobs in Handshake.
• Create events for tracking programs in Handshake.
• Identify jobs and internships in Handshake to promote on social media.
• Assist with data entry, employer research, and projects.
• After onboarding, complete projects such as CEC events and Handshake research.

Skills

Customer service

Phone etiquette

Microsoft Office

Confidentiality

Organization

Communication progress

Independent work

Initiative

Attendance

Time management

Tools

Handshake

Microsoft Office

Job description

The University of Portland Career Education Center is seeking a Student Associate to be the front-line contact for students, faculty, staff and visitors on campus. This role blends customer service with operational support, including greeting at the desk, answering calls, scheduling Handshake appointments, and sharing resources.

Working 2-6 hours per week during the academic year, you will report to the Program Assistant and may staff the desk during lunch, with occasional data-entry and