Student Success Specialist: Enrollment Management

Temple University; Philadelphia (Philadelphia County); Hybrid; USD 23,000 - 33,000; Full time

Benefits offered by this job

Hybrid work schedule

Medical, dental, vision coverage

Paid time off

12 Paid Holidays

Tuition remission - eligible employees

Generous retirement plan

Job summary

Temple University’s Enrollment Management Department seeks a Student Success Specialist to support a diverse student population across the student journey, providing proactive outreach and helping navigate campus resources. This role emphasizes data-driven outreach, timely interventions, and collaboration with multiple offices to promote student success and equity in education.

The position offers a hybrid schedule, benefits including tuition remission for employees and dependents, and

Qualifications

• Bachelor's degree required.
• At least two years of directly related student services experience in higher education.
• Equivalent combination of education and experience considered.

Responsibilities

• Advocate for students by providing outreach and navigating campus resources.
• Perform data-driven outreach and timely/holistic interventions to support student success.
• Collaborate with multiple offices to address complex student needs.

Skills

Interpersonal skills

Data analysis

Communication skills

Time management

Teamwork

Equity in education

Education

Bachelor's degree

Tools

Microsoft Office Suite

Student information systems

Job description

Temple University's Enrollment Management Department is searching for a Student Success Specialist!

Become a part of the Temple family and you will have access to the following:

• A hybrid work schedule
• Full medical, dental, vision coverage
• Paid time off
• 12 Paid Holidays
• Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE
• A generous retirement plan and so much more!

Hourly Range: $17.11 - $24.04

A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant's education and experience, all relevant internal equity considerations, department budget, and funding source.

Position Summary

Working under the guidance of the Assistant Vice Provost - Student Success and Director, One Stop Student Services Center within the Division of Enrollment Management, the Student Success Specialist will play a vital role in supporting a diverse population of students in a coordinated effort throughout their academic journey. The primary responsibility will be to advocate for students by providing proactive outreach and helping them navigate campus resources to overcome challenges and ensure their success at Temple. This position will practice data-driven outreach, proactive resource referral, and timely/holistic interventions to meet the needs of students, especially those with complex issues that may span multiple offices/areas. Performs other duties as assigned.

Job Details

• This position requires the following background checks: criminal history review, child abuse clearance and FBI fingerprinting.
• Offer of employment is conditional upon the successful completion of a pre-employment drug screening.

Required Education and Experience

• Bachelor's degree.
• At least two (2) years of directly related student services experience working in academic advising, academic support, financial aid, student affairs, or related field in higher education.
• An equivalent combination of education and experience may be considered.

Required Skills and Abilities

• Strong interpersonal skills.
• Proficiency in data analysis and report generation.
• Excellent interpersonal and oral communication skills, with the ability to interact effectively with a diverse group of employers, students, faculty, and staff.
• Demonstrated ability to prepare concise, accurate, and high-quality written work and maintain meticulous attention to detail.
• Ability to maintain a consistently positive and objective constituent service approach.
• Ability to manage time effectively while balancing multiple tasks.
• Demonstrated problem-solving skills and ability to use independent judgment.
• Demonstrated ability to work as part of a team in a high-volume, fast-paced environment.
• Demonstrated commitment to student success and equity in education.
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Teams; Ability to learn new and emerging technologies.
• Familiarity with student information systems.

This position is assigned a hybrid work arrangement (on-campus and remote), the duration of this hybrid work arrangement is at the discretion of Temple University and the Department.

Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.

Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety. Go here to review: https://safety.temple.edu/reports-logs/annual-security-report

You may request a copy of the report by calling Temple University's Department of Public Safety at 215-204-7900.

Primary Location: Pennsylvania-Philadelphia-Main Campus

Job: Staff

Schedule: Full-time

Shift: Day Job

Employee Status: Regular