Student Services Coordinator (Front Office)

Virginia Polytechnic Institute and State University (VT); Town of Charleston (NY); On-site; USD 18,000 - 25,000; Part time

Job summary

The Citadel, The Military College of South Carolina invites applications for a part-time Student Services Coordinator position in the Registrar's Office. This role supports the front desk and provides exceptional customer service to students, faculty, staff and visitors.

Responsibilities include answering inquiries by phone and email, guiding on policies, scanning forms in Banner Document Management, assisting with transcript requests, collaborating with team, supporting online registration, and

Qualifications

• A bachelor's degree is required.
• Must have the ability to work with details with a high degree of accuracy, discretion, and confidentiality.
• Must have an understanding of computer principles.
• Must possess good interpersonal, organizational, and analytical skills.
• Exhibits it excellent customer service skills.

Responsibilities

• Respond to phone and email inquiries.
• Provide guidance on academic policies, procedures, and Registrar services.
• Scan/coordinate forms in Banner Document Management (BDM).
• Assist with transcript requests.
• Collaborate with team members.
• Assist with the online registration process.
• Enforce the Family Educational Rights and Privacy Act (FERPA).
• Other duties as assigned by the Registrar and/or designee.

Skills

Customer service

Attention to detail

Interpersonal skills

Organizational skills

Analytical skills

Banner/BDM familiarity

Education

Bachelor's degree

Tools

Banner Document Management (BDM)

Job description

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Job no: 496893
Work type: Part Time Temp (less than 28 hours)
Location: Charleston
Categories: Operations, Academic Affairs, Student Affairs
Salary: $15.50

The Citadel, The Military College of South Carolina invites applications for a part-time Student Services Coordinator position in the Registrar's Office. This position assists the front desk and provides exceptional customer service as the first point of contact for students, faculty, staff, and visitors. The role answers questions, assists with student records and registration processes, and maintains student records in Banner. It also supports the daily operations of the Registrar's Office through accurate record maintenance and collaboration with team members.

Responsibilities:

• Respond to phone and email inquires
• Provide guidance on academic policies, procedures, and Registrar services
• Scan/coordinate forms in Banner Document Management (BDM)
• Assist with transcript requests
• Collaborate with team members
• Assist with the online registration process
• Enforce the Family Educational Rights and Privacy Act (FERPA)
• Other duties as assigned by the Registrar and/or designee

Minimum Qualifications:

A bachelor's degree is required. Must have the ability to work with details with a high degree of accuracy, discretion, and confidentiality. Must have an understanding of computer principles. Must possess good interpersonal, organizational, and analytical skills. Exhibits it excellent customer service skills.

About The Citadel College

The Citadel, also known as the Military College of South Carolina, is a public senior military college located in Charleston, South Carolina. Founded in 1842, The Citadel has a rich history and educational reputation. With our current location on the banks of the Ashley River in downtown Charleston, you are close to great restaurants, shopping and much more. Ranked #1 Public College in the South (U.S. News & World Report, 2022) for schools with up to a master’s degree, the opportunities are endless.

There are about 2,300 undergraduate students who make up the South Carolina Corps of Cadets. Out of the Corps of Cadets, 1 out of 3 graduates earn a military commission. Students can choose from 31 Majors, 57 Minors, pre-health professions, and pre-law (a concentration in political science). The 11:1 student-to-faculty ratio guarantees students a quality education. Another 1,000 students attend the Graduate College, evening and online programs.

Advertised: Aug 25 2026 Eastern Daylight Time

Applications close:

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The Citadel, The Military College of South Carolina invites applications for a part-time Student Services Coordinator position in the Registrar's Office.