Student Services Coordinator

Southwestern Law School; Los Angeles, Northern (CA, KY); Hybrid; USD 2,732,000 - 3,891,000; Full time

Job summary

Southwestern Law School seeks a Student Services Coordinator to support student success and retention. This on-campus role offers some remote work and serves as the primary contact for students, faculty, and staff, handling inquiries and directing them to the appropriate office.

You will review various requests, coordinate advisor meetings, and help maintain privacy and records. You will support attendance tracking, events for new and current students, and ensure timely communication of

Qualifications

• Bachelor’s degree with two years of experience in student, academic, or administrative services.
• High level of judgment, discretion, integrity, and confidentiality.
• Experience dealing with diverse constituencies and policies.
• Strong communication and time-management skills.
• Knowledge of institutional policies and student support programs.

Responsibilities

• Respond promptly to a high volume of inquiries and ensure follow-up.
• Raise awareness of student concerns affecting academic success.
• Review and process requests such as letters of standing, audit verifications, and similar documents.
• Collaborate with other departments to assist student requests.
• Track attendance and prepare withdrawal notifications.
• Assist with events for entering and current students.
• Manage student appointments with academic advisors.
• Maintain staff calendars and schedule meetings and events.
• Prepare materials communicating information to students.

Skills

Discretion

Communication

Policy knowledge

Time management

Organizational skills

Critical thinking

Problem solving

Diversity sensitivity

Attention to detail

Team collaboration

Education

Bachelor’s degree

Job description

The Student Services Coordinator assists with the maintenance of processes and programs that promote student success and retention. This position serves as the Student Service Office’s primary point of contact for students, faculty, and staff, and is responsible for problem-solving, addressing inquiries, and directing individuals to the appropriate department for further assistance. This position reports to the Associate Dean for Student Services and is an on-campus position with some remote work available.

Key responsibilities

• Promptly responds to a high volume of student, faculty, and staff inquiries and ensures follow-up.
• Raises awareness regarding student concerns that may interfere with academic success to the Associate Dean for Student Services.
• Assists with reviewing and processing various requests, including Practical Training of Law Students certification, letters of standing, jury duty letters, credit/no credit increase, overload/underload, audits, grade point average verifications, background verifications, employment verifications, and others.
• Collaborates with other departments to process approved student requests and provide additional assistance.
• Tracks Southwestern’s attendance policy by preparing and reviewing the attendance report and contacting students who have exceeded the allowed number of absences. Prepares administrative withdrawal notifications.
• Participates in events for entering and current students as a form of support and student engagement.
• Files forms, notices, and letters in student files.
• Demonstrates knowledge of Southwestern’s policies and procedures as they pertain to maintaining student privacy.
• Prepares written materials for communicating information to students regarding events and other opportunities.
• Manages scheduling of students to meet with academic advisors.
• Manages the Student Services Office staff calendars and schedules student meetings, administrative meetings, conferences, events, and other.
• Processes credit authorizations and the purchases of office supplies, conference registrations, food for events, and others.
• Performs other duties as required and assigned.
• Bachelor’s degree with two years of experience in student, academic, or administrative services.

Knowledge, Skills, and Abilities Required

• High level of judgment, discretion, integrity, and confidentiality.
• Sensitivity to the needs of underrepresented populations and experience dealing with diverse constituencies.
• Collaborative work style and ability to communicate effectively with various constituencies in a diverse community.
• Knowledge and understanding of institutional policies and procedures.
• Knowledge of student support programs and services.
• Ability to identify student issues.
• Accuracy and meticulous attention to detail.
• Strong time-management and organizational skills.
• Excellent critical thinking and listening skills.
• Ability to apply creative problem-solving skills.
• Comfort with a fast-paced academic environment

Salary: $24.04/hour