Associate Dean - Student Services

City Colleges of Chicago; Chicago (IL); On-site; USD 92,866 - 95,000; Full time

Benefits offered by this job

Health benefits

Retirement plan (403(b) & 457(b))

SURS Retirement Plan

Generous vacation and holidays

Tuition Reimbursement

Public Service Loan Forgiveness

Job summary

City Colleges of Chicago is seeking an Associate Dean of Student Services at Malcolm X College. This role leads the Student Services Department, guiding student engagement, retention, and success initiatives while supervising staff and coordinating resources across advising, registration, and related services.

Reporting to the VP of Student Affairs, the incumbent will implement policies, manage budgets, and contribute to the college’s strategic enrollment plans, equity goals, and collaboration

Qualifications

• Master’s degree in Student Services, Student Personnel Administration, Higher Education Administration, or related field.
• Three years of administrative experience in student services administration, preferably at a community college.
• Experience mentoring and developing staff with strong leadership and supervisory skills.
• Experience managing large budgets and resources.
• Evidence of developing programs to support student enrollment, retention, and success.
• Commitment to diversity, inclusion, service excellence, innovation, and collaboration.

Responsibilities

• Assist the Dean in managing the Student Services Department and setting performance goals.
• Supervise staff across Advising, Registration, Testing Services, Orientation, and other units.
• Develop policies and programs that support student success and respond to campus needs.
• Support budget planning, grant proposals, and fiscal oversight.
• Oversee program assessments, reporting, and compliance with regulations.
• Participate in committees to advance access and success.

Skills

Leadership

Budget oversight

Staff development

Communication

Diversity & inclusion

Microsoft Office

Education

Master's degree in Student Services / Higher Education Administration

Tools

Microsoft Office

Job description

Student Services Department, Malcolm X College

The Student Services Department serves as a network of student-centered support and resources, providing a nurturing, holistic, and inclusive environment where students have access to a broad range of support services, are provided opportunities for campus engagement, and are linked to resources for their academic and personal development.

Reporting to the Vice President - Student Affairs, the Associate Dean of Student Services assists in managing the college’s Student Services Department, providing administrative direction and leadership for student-support operations within assigned areas. Develops and implements student engagement, retention, and success efforts; supervises staff and oversees the effective delivery of student services; and fosters an empowering learning environment for students.

As an educational administrator, the Associate Dean works collaboratively with academic leadership to create a culture of student success; provide students with the knowledge, resources, and support needed to achieve their academic, career and life goals; and contribute to the college’s goals of access, retention, completion, and success.

ESSENTIAL DUTIES

Administration

• Assists the Dean in managing the Student Services Department. Works with key staff to develop performance goals and objectives; implement programs and the delivery of student support services; evaluate operational effectiveness; and effect changes for continuous improvement.
• Supervises staff accountable for the oversight of assigned programs and functional areas such as: Advising, Registration, Testing Services, New Student Orientation, Student Activities; Transfer Resource Center; ACCESS Center, Veterans Services, Wellness Center, Athletics Department and other departments/programs identified by the college.
• Assists in developing policies, procedures and interventions that promote student success practices; works to integrate the functions of the Student Services Department in a manner that is responsive to student needs, campus life, and the community.
• Assists in the annual budget preparations and overseeing the department’s budget and fiscal resources. Participates in preparing grant proposals for project funding as required.
• Monitors budget expenditures and approves purchase requisitions and related expenditures.
• Participates in the interviewing and selection of management and professional staff in coordination with Human Resources. Enforces personnel policies and procedures.

Student Services Operations

• Works to establish and implement processes and enforces policies related to areas such as: Title IX, student conduct, and Supportive Intervention Team (SIT) committees.
• Implements student-focused initiatives and special projects, organizing campus teams to effectively execute programs and provide student support services.
• Assists in the administration of college’s judicial affairs as outlined by CCC’s Academic and Student Policy Manual.
• Provides supports to key college administrators in the implementation of the college’s Strategic Enrollment Plan.
• Assists in implementing plans for student registration each semester, working with key staff to ensure efficiency of operations during peak registration periods and a seamless registration process for students.
• As directed, oversees the preparation of various program assessment reports; prepares reports detailing division activities; and ensures the preparation and submission of federal and state compliance reports.
• Serves on various college level and district level committees focused on initiatives to increase student access and success and/or campus priorities and goals.
• Performs other duties as required.

QUALIFICATIONS

• A Master's degree from an accredited college or university in Student Services, Student Personnel Administration, Higher Education Administration, or a related field.
• Three years of administrative experience in student services administration, preferably at a community college.
• Experience motivating, mentoring, coaching, and developing departmental staff as appropriate with sound supportive leadership and supervisory skills.
• Experience with the financial oversight of significant budgets and resources.
• Evidence of participation in development/implementation of programs or activities designed to support student enrollment and retention and/or drive student success and engagement.
• Demonstrated commitment to student success, diversity and inclusion, service excellence, innovation, and collaboration.
• Excellent interpersonal, verbal, and written communication skills.
• Strong organizational, planning, and time management skills.
• Strong analytical and decision-making skills.
• Ability to handle all situations with solid clinical judgment, tact, and diplomacy.
• Demonstrated commitment to diversity and multiculturalism in one’s work.
• Proficiency in the use of Microsoft Office (Word, Excel, PowerPoint).

Salary: $92,866 - $95,000 per year

Chicago residency is required for all full-time employees within 6 months of hire.

We are an equal opportunity and affirmative action employer.

Benefits: Excellent health benefits at a low cost; Investment plans 403(b) & 457(b); SURS Retirement Plan; Generous vacation, holidays, personal and sick days; Tuition Reimbursement and Public Service Loan Forgiveness. For a more detailed overview of benefits please visit our benefits page.