Student Services & Communications Specialist

UCNJ Union College of Union County, NJ; Scotch Plains (NJ); On-site; USD 53,000 - 56,000; Full time

Benefits offered by this job

Comprehensive benefits package

Twenty vacation days

Ten paid holidays

Tuition remission for courses

Job summary

UCNJ Union College of Union County, NJ seeks a Communication Center Generalist to manage inquiries from students related to enrollment and services. The position requires a Bachelor's degree and strong customer service skills.

Responsibilities include handling calls, directing queries, and supporting campus events. Benefits include medical, dental, and tuition reimbursement for full-time staff.

Qualifications

• Bachelor's degree required.
• Outstanding customer service and communication skills.
• Proficient in Microsoft Suite (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Manage a high volume of inbound calls to the college.
• Use technology platforms to assist callers.
• Provide accurate answers to enhance caller experience.

Skills

Outstanding customer service skills

Proficient in Microsoft Suite

Familiar with CRMs and communication platforms

Education

Bachelor’s degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

UCNJ Union College of Union County, NJ seeks a Communication Center Generalist to manage inquiries from students related to enrollment and services. The position requires a Bachelor's degree and strong customer service skills.

Responsibilities include handling calls, directing queries, and supporting campus events. Benefits include medical, dental, and tuition reimbursement for full-time staff.