Strategic Communications Center Manager (Flexible Schedule)

UCNJ Union College of Union County, NJ; Scotch Plains (NJ); On-site; USD 68,000 - 72,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Twenty vacation days

Ten paid holidays

Tuition remission

Gym privileges

Tuition reimbursement

Job summary

UCNJ Union College of Union County, NJ is seeking a Communication Center Manager to provide leadership for the Communication Center. This position oversees operations, manages outreach campaigns, and coordinates external events, ensuring alignment with institutional priorities and high service standards.

A Bachelor's degree and experience in customer service operations are required. The role includes comprehensive benefits and a salary range of $68,000 - $72,000.

Qualifications

• Bachelor’s degree in a relevant field required.
• Experience managing or coordinating call center or customer service operations.
• Experience with digital communication strategies.
• Experience supervising staff and student workers.

Responsibilities

• Lead Communication Center operations and outreach.
• Develop and implement multi-channel outreach campaigns.
• Leverage technology for communication campaigns.
• Use engagement data to assess campaign effectiveness.
• Develop data dashboards and reports for leadership.

Skills

Interpersonal skills

Written communication

Analytical skills

Proficiency in Microsoft Office Suite

Customer service orientation

Problem-solving skills

Education

Bachelor’s degree in higher education, communications, business, or related field

Tools

AI-assisted tools

Job description

UCNJ Union College of Union County, NJ is seeking a Communication Center Manager to provide leadership for the Communication Center. This position oversees operations, manages outreach campaigns, and coordinates external events, ensuring alignment with institutional priorities and high service standards.

A Bachelor's degree and experience in customer service operations are required. The role includes comprehensive benefits and a salary range of $68,000 - $72,000.