Student Success & Advising Specialist

Agupdate; Union (NJ); On-site; USD 45,000 - 53,000; Full time

Job summary

UCNJ Union College of Union County, NJ invites applications for a Student Services Generalist in Cranford. The role serves as the primary contact for students entering the college, guiding them through registration and degree planning.

The Generalist will perform academic advising, support retention initiatives, coordinate communications to caseloads across channels, and collaborate with faculty and staff to ensure smooth program updates and student success.

Qualifications

• Bachelor's degree required.
• Outstanding customer service and communication skills.
• Proficient in Microsoft Office applications.

Responsibilities

• Guide students through admission, registration, and advising processes.
• Develop academic plans to support on-time graduation.
• Coordinate communications to student caseload via calls, texts, emails.
• Collaborate with academic division on policies and program changes.
• Assist with new student orientations and financial literacy programs.
• Ensure accurate tuition and account handling.

Skills

Customer service

Communication

Diversity engagement

MS Office

Education

Bachelor's degree

Job description

UCNJ Union College of Union County, NJ invites applications for a Student Services Generalist in Cranford. The role serves as the primary contact for students entering the college, guiding them through registration and degree planning.

The Generalist will perform academic advising, support retention initiatives, coordinate communications to caseloads across channels, and collaborate with faculty and staff to ensure smooth program updates and student success.