Student Services Center Operations Manager

VP STUDENT ENROLLMENT, ENGAGEMENT & SERVICES; Norfolk (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

VP STUDENT ENROLLMENT, ENGAGEMENT & SERVICES seeks an Office Manager in Norfolk, VA to oversee daily office operations for the Center for Orientation, Retention, and Exploration. You will screen students, guide them through the new student experience, and coordinate retention initiatives while maintaining accurate records and reporting.

The role involves budget reconciliation, supervising student and hourly staff, and providing administrative support to the director.

Qualifications

• Considerable knowledge of effective customer service and problem resolution techniques.
• Working knowledge of computer software and information systems such as Microsoft Office and Banner or related programs.
• Working knowledge of budgeting principles.
• Effective oral and written communication skills.
• Demonstrated effective organizational and time management skills in dealing with multiple clerical and logistical activities.
• Demonstrated excellent interpersonal skills.
• Demonstrated ability to work well with diverse groups of people.
• Demonstrated ability to work independently and prioritize work.
• Demonstrated ability to interpret and follow established policies and procedures.
• Demonstrated ability to use sound judgment to make appropriate decisions.
• Demonstrated ability to produce reports and manipulate data.
• Demonstrated ability to lead and direct the work of others.

Responsibilities

• Manage office operations of the Center for Orientation, Retention, and Exploration to ensure efficient functioning.
• Screen students for appointments and inform them about the new student experience.
• Maintain student records and ensure accurate reporting of the department's caseload.
• Reconcile the departmental budget and provide administrative support to the director.
• Train and evaluate student and hourly support staff.

Skills

Customer service

Communication

Time management

Organization

Interpersonal skills

Independent work

Policy adherence

Data reporting

Decision making

leadership

Tools

Banner

Microsoft Office

Job description

VP STUDENT ENROLLMENT, ENGAGEMENT & SERVICES seeks an Office Manager in Norfolk, VA to oversee daily office operations for the Center for Orientation, Retention, and Exploration. You will screen students, guide them through the new student experience, and coordinate retention initiatives while maintaining accurate records and reporting.

The role involves budget reconciliation, supervising student and hourly staff, and providing administrative support to the director.