Student Services & Billing Associate

Third Street Music School Settlement; New York (NY); On-site; USD 55,000 - 60,000; Full time

Job summary

Third Street Music School Settlement in New York is seeking a Student Services & Billing Associate to manage registration, billing, and attendance, while supporting the Student Services Department.

You will handle enrollment, billing letters, data accuracy, and coordination with families and staff; excellence in customer service and detail-oriented work are essential.

This is a full-time, non-exempt role with opportunities to contribute to financial aid administration and improved processes.

Qualifications

• Bachelor’s degree or relative experience
• Bookkeeping experience and capacity to maintain financial records
• Strong customer service experience and interpersonal skills
• Ability to work collaboratively as part of a team, to listen to and engage people of various backgrounds and to maintain a professional demeanor at all times
• Excellent organizational skills and attention to detail
• Ability to set priorities and manage competing demands
• Ability to draft and edit correspondence
• Strong computer skills including Microsoft Office

Responsibilities

• Process student enrollment, attendance, account adjustments and withdrawals/refunds
• Generate billing, collection, and financial letters
• Serve as parent contact for billing (including enrollment/management of automatic payments)
• Follow up on collections
• Setup database (course creation, calendar prep, update offerings) for online registration
• Run database queries and preliminary reports
• Monitor data for accuracy and tracking (data cleanup)
• Audit reporting
• Awareness of opportunities for deeper engagement for incoming and returning students
• Transcribe preschool contracts from School Admin
• Participate in management and maintenance of financial aid
• Place students in offerings following Open House
• Input and maintain student information in database
• Act as family liaison: serve as entry and guide families through registration casework and phone calls
• Coordinate efforts to more effectively engage and retain students in all stages of the program
• Lead response and resolution to P@3 queries and issues
• Provide clerical and administrative office support
• Relieve receptionist for breaks
• Act as weekend receptionist
• Greet and assist visitors
• Open, close and maintain reception area
• Distribute studio keys and documents to faculty/staff
• Bring mail to post office/mailbox
• Answer phones, field questions, and direct calls

Skills

Customer service

Interpersonal skills

Organizational skills

Prioritization

Drafting & editing

Microsoft Office

Education

Bachelor's degree or relevant experience

Tools

Microsoft Office

Job description

Job Title: Student Services & Billing Associate

Department: Student Services

Position Reports to: Director of Student Services

Salary and FLSA Status: $55,000-$60,000 / FT Non-Exempt

The Student Services Accounts & Partners@3rd Associate serves as a key point of contact for students, families, faculty, and the public, responding to general inquiries and aiding with registration, billing, and class attendance. This associate is responsible for the registration database, enrollment, billing and related tasks. They also perform general administrative duties and work on special projects in support of the goals of the Student Services Department.

Student Services Duties

• Process student enrollment, attendance, account adjustments and withdrawals/refunds
• Generate billing, collection, and financial letters
• Serve as parent contact for billing (including enrollment/management of automatic payments)
• Follow up on collections
• Setup database (course creation, calendar prep, update offerings) for online registration
• Run database queries and preliminary reports
• Monitor data for accuracy and tracking (data cleanup)
• Audit reporting
• Awareness of opportunities for deeper engagement for incoming and returning students
• Transcribe preschool contracts from School Admin
• Participate in management and maintenance of financial aid

Partners@3 Duties

• Place students in offerings following Open House
• Input and maintain student information in database
• Act as family liaison: serve as point of entry and guide families through registration casework and phone calls
• Coordinate efforts to more effectively engage and retain students in all stages of the program
• Lead response and resolution to P@3 queries and issues

Administrative Support Duties

• Provide clerical and administrative office support
• Relieve receptionist for breaks
• Act as weekend receptionist

• Greet and assist visitors
• Open, close and maintain reception area
• Distribute studio keys and documents to faculty/staff
• Bring mail to post office/mailbox
• Answer phones, field questions, and direct calls

Qualifications

• Bachelor’s degree or relative experience
• Bookkeeping experience and capacity to maintain financial records
• Strong customer service experience and interpersonal skills
• Ability to work collaboratively as part of a team, to listen to and engage people of various backgrounds and to maintain a professional demeanor at all times
• Excellent organizational skills and attention to detail
• Ability to set priorities and manage competing demands
• Ability to draft and edit correspondence
• Strong computer skills including Microsoft Office

ORGANIZATION BACKGROUND:

As the nation’s longest-running community music school, Third Street Music School has been transforming lives through the arts for 132 years. In 1894, Third Street was founded by Emilie Wagner, an arts education pioneer who made music education the cornerstone of a settlement house that welcomed immigrants to NYC and provided families with housing support, food, and medical care alongside arts enrichment. Today, Third Street is committed to leveraging arts education to empower youth to reach their fullest potential and unite the diverse communities of NYC. Third Street serves 5,000+ students annually, enriching their lives and communities.

We depend on a wide range of skill sets, experiences, and personalities to fulfill our mission. We are deeply committed to diversity, inclusion and equal opportunity in our recruitment and hiring. We seek to build and sustain a team that is reflective of the vibrant community we serve.

Candidates of all backgrounds, experiences, and identities are welcome and encouraged to apply for any of our open positions.

Our commitment to diversity embraces a collegial Third Street community in which faculty and staff of every racial identity feel a sense of belonging, feel supported and valued in their work, free from tokenization.