Enrollment & Billing Specialist (Student Services)

Third Street Music School Settlement; New York (NY); On-site; USD 55,000 - 60,000; Full time

Job summary

Third Street Music School Settlement in New York is seeking a Student Services & Billing Associate to manage registration, billing, and attendance, while supporting the Student Services Department.

You will handle enrollment, billing letters, data accuracy, and coordination with families and staff; excellence in customer service and detail-oriented work are essential.

This is a full-time, non-exempt role with opportunities to contribute to financial aid administration and improved processes.

Qualifications

• Bachelor’s degree or relative experience
• Bookkeeping experience and capacity to maintain financial records
• Strong customer service experience and interpersonal skills
• Ability to work collaboratively as part of a team, to listen to and engage people of various backgrounds and to maintain a professional demeanor at all times
• Excellent organizational skills and attention to detail
• Ability to set priorities and manage competing demands
• Ability to draft and edit correspondence
• Strong computer skills including Microsoft Office

Responsibilities

• Process student enrollment, attendance, account adjustments and withdrawals/refunds
• Generate billing, collection, and financial letters
• Serve as parent contact for billing (including enrollment/management of automatic payments)
• Follow up on collections
• Setup database (course creation, calendar prep, update offerings) for online registration
• Run database queries and preliminary reports
• Monitor data for accuracy and tracking (data cleanup)
• Audit reporting
• Awareness of opportunities for deeper engagement for incoming and returning students
• Transcribe preschool contracts from School Admin
• Participate in management and maintenance of financial aid
• Place students in offerings following Open House
• Input and maintain student information in database
• Act as family liaison: serve as entry and guide families through registration casework and phone calls
• Coordinate efforts to more effectively engage and retain students in all stages of the program
• Lead response and resolution to P@3 queries and issues
• Provide clerical and administrative office support
• Relieve receptionist for breaks
• Act as weekend receptionist
• Greet and assist visitors
• Open, close and maintain reception area
• Distribute studio keys and documents to faculty/staff
• Bring mail to post office/mailbox
• Answer phones, field questions, and direct calls

Skills

Customer service

Interpersonal skills

Organizational skills

Prioritization

Drafting & editing

Microsoft Office

Education

Bachelor's degree or relevant experience

Tools

Microsoft Office

Job description

Third Street Music School Settlement in New York is seeking a Student Services & Billing Associate to manage registration, billing, and attendance, while supporting the Student Services Department.

You will handle enrollment, billing letters, data accuracy, and coordination with families and staff; excellence in customer service and detail-oriented work are essential.

This is a full-time, non-exempt role with opportunities to contribute to financial aid administration and improved processes.