Student Services Associate (Call Center) FULLY REMOTE

TEKsystems; Savannah (GA); Remote; USD 10,000 - 60,000; Full time

Job summary

TEKsystems is hiring fully remote Customer Service Representatives to support families and students in their enrollment journey. This role involves assisting with inquiries, managing student accounts, and ensuring compliance with privacy regulations. Ideal candidates will possess strong communication skills and a background in customer service.

Benefits

Medical benefits

Dental benefits

Vision benefits

401(k)

Life insurance

Disability benefits

Paid time off

Qualifications

• Call center and customer service experience preferred.
• Experience in fast-paced environments with students and families.
• Experience working virtually.

Responsibilities

• Assist families via inbound calls with questions and account updates.
• Advocate for students to navigate their enrollment experience.
• Maintain accurate student records in online systems.

Skills

Problem-solving

Communication

Empathy

Adaptability

Troubleshooting

Education

Bachelor's degree

Tools

Microsoft Office

Job description

*TekSystems is currently hiring for several FULLY REMOTE Call Center, Customer Service Representatives. This position would be on EST hours, so candidates MUST be able to work those hours.*

*MUST HAVE: Call center experience, teaching experience, or similar backgrounds are a plus.*

Description

Purpose of the position:

Remote role serving as the primary contact for families, reporting to the Supervisor of Student Services within the Customer Engagement & Retention Department. Responsibilities include customer support, onboarding, and academic placement for students.

Core Tasks & Responsibilities:

1. Assist families via inbound calls with questions and account updates.
2. Advocate for students to navigate their enrollment experience.
3. Review student accounts, address outstanding tasks, and recommend actions for success.
4. Organize workflow to ensure effective time management, data integrity, communication, and student retention.
5. Maintain accurate student records in online systems.
6. Participate in outbound calls for onboarding and retention.
7. Ensure compliance with FERPA to protect student privacy.
8. Perform other duties as assigned.

Additional Skills & Qualifications

Skills:

• Problem-solving with goal-oriented outcomes.
• Excellent verbal and written communication skills.
• Self-confidence, patience, empathy, and availability to connect with students and families.
• Adaptability to multi-generational needs.
• Troubleshooting and de-escalation skills.
• Proficiency in Microsoft Office (Word, Outlook, Excel, PowerPoint).
• Understanding of FERPA and privacy policies.

Qualifications:

• Call center and customer service experience preferred.
• Experience in fast-paced environments with students and families.
• Experience working virtually.
• Experience with EMS/SIS/Enrollment platforms preferred.
• Bachelor's degree is a plus but not required.

Pay and Benefits

The pay range is $17.00/hr. Benefits may include medical, dental, vision, 401(k), life insurance, disability, HSA, transportation benefits, employee assistance, PTO, and more, subject to eligibility and plan specifics.

Workplace Type

This is a fully remote position.

Application Deadline

Closing date is anticipated to be May 31, 2025.

About TEKsystems

TEKsystems is a leading provider of business and technology services, working with over 6,000 customers globally, including 80% of the Fortune 500. We focus on delivering business outcomes and making positive impacts in our communities. TEKsystems and TEKsystems Global Services are part of Allegis Group.

The company is an equal opportunity employer, considering all applications regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or genetic information.