Student Services Associate (Call Center)

TEKsystems; Hoboken (NJ); Remote; Full time

Job summary

A leading company is seeking a Remote Customer Engagement Specialist to support families with student enrollment and retention. The role involves assisting with inquiries, advocating for students, and maintaining accurate records. Ideal candidates will possess strong communication skills and experience in customer service. This fully remote position offers competitive pay and a range of benefits.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave

Qualifications

• Preferred: Call center and customer service experience.
• Experience in a fast-paced environment with students and families.

Responsibilities

• Assist families via inbound calls with questions and account updates.
• Maintain and document student records accurately in online systems.
• Participate in outbound calls for onboarding and retention.

Skills

Problem-solving

Communication

Adaptability

Troubleshooting

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Description

Purpose of position: Remote role as the primary contact for families. Reports to the Supervisor of Student Services within the Customer Engagement & Retention Department. Department responsibilities include customer support, onboarding, and academic placement for new and continuing students. Support families in Eastern or Central Standard Time.

Core Tasks & Responsibilities:

1. Assist families via inbound calls with questions and account updates.
2. Advocate for students to help them navigate their enrollment experience.
3. Review student accounts to address outstanding tasks and recommend actions for success.
4. Organize workflow to ensure time management, data integrity, communication, and student retention.
5. Maintain and document student records accurately in online systems.
6. Participate in outbound calls for onboarding and retention.
7. Protect student privacy by complying with FERPA regulations.
8. Perform other assigned duties as needed.

Additional Skills & Qualifications

Skills:

• Problem-solving with goal-driven outcomes.
• Excellent communication (verbal and written).
• Self-confidence, patience, empathy, and availability in connecting with students and families.
• Adaptability to multi-generational needs.
• Troubleshooting and de-escalating issues.
• Proficiency in Microsoft Office (Word, Outlook, Excel, PowerPoint).
• Understanding of FERPA and privacy policies.

Qualifications:

• Preferred: Call center and customer service experience.
• Experience in a fast-paced environment with students and families.
• Experience in a virtual environment.
• Experience with multiple EMS/SIS/Enrollment platforms.
• Bachelor's degree is a plus, but not required.

Experience Level

Expert Level

Pay and Benefits

The pay range for this position is $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Life Insurance (Voluntary Life & AD&D)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

Anticipated closing date: May 28, 2025.

About TEKsystems and TEKsystems Global Services

We are a leading provider of business and technology services, accelerating business transformation for our customers. With a team of 80,000, we serve over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. We focus on strategy, design, execution, and operations to unlock business value and make positive impacts globally. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and considers all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any characteristic protected by law.