Remote Student Services Associate (Call Center)

TEKsystems; Lubbock (TX); Remote; Full time

Job summary

A leading company is seeking a remote Customer Engagement Specialist to support families and students. Responsibilities include assisting with inquiries, advocating for students, and maintaining accurate records. Ideal candidates will have strong communication skills and experience in customer service. This role offers competitive pay and a range of benefits.

Benefits

Medical, Dental & Vision

401(k) Retirement Plan

Life Insurance

Short and Long-term Disability

Health Spending Account

Employee Assistance Program

Time Off/Leave

Qualifications

• Preferred call center and customer service experience.
• Experience in a fast-paced environment with students and families.

Responsibilities

• Assist families via inbound calls with questions and account updates.
• Maintain and document student records accurately in online systems.
• Participate in outbound calls for onboarding and retention.

Skills

Customer Service

Problem-Solving

Communication

Data Entry

Education

Bachelor's Degree

Tools

Salesforce CRM

Microsoft Office

Job description

*Description*

Purpose of position:
Remote role as the primary contact for families.
Reports to the Supervisor of Student Services within the Customer Engagement & Retention Department.
Department responsibilities include customer support, onboarding, and academic placement for new and continuing students.
Support families in Eastern or Central Standard Time.

Core Tasks & Responsibilities:

1. Assist families via inbound calls with questions and account updates.
2. Advocate for students to help them navigate their enrollment experience.
3. Review student accounts to address outstanding tasks and recommend actions for success.
4. Organize workflow to ensure time management, data integrity, communication, and student retention.
5. Maintain and document student records accurately in online systems.
6. Participate in outbound calls for onboarding and retention.
7. Protect student privacy by complying with FERPA regulations.
8. Perform other assigned duties as needed.

*Skills*

Inbound and outbound calls, customer service, call center, data entry, Salesforce CRM

*Top Skills Details*

Inbound and outbound calls, customer service, call center, data entry

*Additional Skills & Qualifications*

Skills:
Problem-solving with goal-driven outcomes.
Excellent communication (verbal and written).
Self-confidence, patience, empathy, and availability in connecting with students and families.
Adaptability to multi-generational needs.
Troubleshooting and de-escalating issues.
Proficiency in Microsoft Office (Word, Outlook, Excel, PowerPoint).
Understanding of FERPA and privacy policies.

Qualifications:
Preferred: Call center and customer service experience.
Experience in a fast-paced environment with students and families.
Experience in a virtual environment.
Experience with multiple EMS/SIS/Enrollment platforms.
Bachelor's degree is a plus, but not required.

*Experience Level*

Expert Level

*Pay and Benefits*

The pay range for this position is $17.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, benefits may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

*Workplace Type*

This is a fully remote position.

*Application Deadline*

Anticipated to close on May 30, 2025.