Remote Student Services Associate (Call Center)

Lensa; Lubbock (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a Remote Student Services Associate to serve as the primary contact for families. This role involves customer support, onboarding, and academic placement for students. The associate will assist families with inquiries, maintain student records, and ensure compliance with privacy regulations. Ideal candidates will possess strong communication skills and a background in customer service.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Employee Assistance Program

Qualifications

• Experience in customer service and call center roles.
• Excellent verbal and written communication skills.
• Ability to adapt to multi-generational needs.

Responsibilities

• Assist families via inbound calls with questions and account updates.
• Maintain and document student records accurately in online systems.
• Participate in outbound calls for onboarding and retention.

Skills

Customer service

Problem-solving

Communication

Data entry

Education

Bachelor's degree (preferred)

Tools

Salesforce CRM

Microsoft Office

Job description

Remote Student Services Associate (Call Center)

TEKsystems

Remote Student Services Associate (Call Center)

Remote

Headway

LMFT (Remote)

Remote

Headway

LCSW (Remote)

Remote

100% Remote Neuropsychology Opportunity with Bon Secours

Bon Secours Mercy Health

100% Remote Neuropsychology Opportunity with Bon Secours

Remote

Percepta

Bilingual French Customer Service Representative

Remote

ApexFocusGroup

Remote Work From Home Online - Paid Research Panel - Data Entry Clerk Welcome

Remote

Teleperformance

Bilingual Healthcare Customer Service Representative - Remote

Remote

ApexFocusGroup

Remote Work From Home Customer Service Representative Agent - Part Time Panelists Needed

Remote

ApexFocusGroup

Remote Work From Home Call Center Representative Agent - Part Time Panelists Needed

Remote

Personify Health

FT Member Services Specialist - Work From Home

Remote

Flexible Work from Home Market Research Associate (Hiring Immediately)

Earn Haus

Flexible Work from Home Market Research Associate (Hiring Immediately)

Remote

Jobot

Remote and Onsite Radiologists

Remote

Teleperformance

Pre-Licensed Customer Service Representative - Remote

Remote

A-Line Staffing Solutions LLC

Remote Care Coordinator

Remote

Apex Focus Group

Remote Work At Home Panelist (Great for Typists & Receptionists)

Remote

PEAC Solutions

PT Customer Service Specialist - Work From Home

Remote

Remote / Work From Home

REMOTE WORK FROM HOME CUSTOMER SERVICE CARE REP CCR

Remote

Transformations Care Network

FT Call Center Representative - Work From Home

Remote

ApexFocusGroup

Remote Work From Home Data Entry Clerk - Part Time Panelists Needed

Remote

Solving IT

Remote Health Coordinator

Remote

Vector Security

FT Customer Experience Associate - Work From Home

Remote

Purpose of position: Remote role as the primary contact for families. Reports to the Supervisor of Student Services within the Customer Engagement & Retention Department. Department responsibilities include customer support, onboarding, and academic placement for new and continuing students. Support families in Eastern or Central Standard Time. Core Tasks & Responsibilities: Assist families via inbound calls with questions and account updates. Advocate for students to help them navigate their enrollment experience. Review student accounts to address outstanding tasks and recommend actions for success. Organize workflow to ensure time management, data integrity, communication, and student retention. Maintain and document student records accurately in online systems. Participate in outbound calls for onboarding and retention. Protect student privacy by complying with FERPA regulations. Perform other assigned duties as needed.

Skills

inbound and outbound calls, Customer service, call center, data entry, salesforce crm

inbound and outbound calls,Customer service,call center,data entry

Additional Skills & Qualifications

Skills: Problem-solving with goal-driven outcomes. Excellent communication (verbal and written). Self-confidence, patience, empathy, and availability in connecting with students and families. Adaptability to multi-generational needs. Troubleshooting and de-escalating issues. Proficiency in Microsoft Office (Word, Outlook, Excel, PowerPoint). Understanding of FERPA and privacy policies. Qualifications: Preferred: Call center and customer service experience. Experience in a fast-paced environment with students and families. Experience in a virtual environment. Experience with multiple EMS/SIS/Enrollment platforms. Bachelor's degree is a plus, but not required.

Experience Level

Pay and Benefits

The pay range for this position is $17.00 - $17.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on May 30, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

" Licensed Marriage and Family Therapist (LMFT) Wage: Between $95-$122 an hour Licensed Marriage and Family Therapist — Are you ready to launch or expand your private practice? Headway is here to help you start accepting insurance with ease, increase your earnings with higher rates, and start...

" Licensed Clinical Social Worker (LCSW) Wage: Between $95-$122 an hour Licensed Clinical Social Worker — Are you ready to launch or expand your private practice? Headway is here to help you start accepting insurance with ease, increase your earnings with higher rates, and start taking covered...

Bon Secours is Hiring a 100% Remote Neuropsychologist! This outpatient telemedicine opportunity is an opportunity to work alongside the team at St. Mary's hospital in Richmond, VA. If you are a collaborative, team - oriented provider with experience evaluating and treating neuropsychological...

At Percepta, we bring first-class service across each market we support. As a fully remote *Customer Service Representative (Bilingual French)* based in the *Allen Park, MI* area, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being...

Position: Remote Work From Home Online - Paid Research Panel - Data Entry Clerk Welcome Our company is looking for qualified candidates to take part in paid national and local focus groups, clinical trials, and market research studies. For most of our paid market research tasks, you can choose to...

Overview About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more...

Seeking participants for Focus Group and market research studies. Work part-time from home and earn up to $750 per week. Register to see if you are eligible. Customer service representative agent experience not required. Remote Work From Home Customer Service Representative Agent - Part Time Market...

Seeking participants for Focus Group and market research studies. Work part-time from home and earn up to $750 per week. Register to see if you are eligible. Call Center Representative Agent experience not required. Remote Work From Home Call Center Representative Agent - Part Time Market Research...

[Customer Service / Remote] - Anywhere in U.S. / Up to $20 per hour / Benefits - As a Member Services Specialist at Personify Health, you will: Handle incoming calls from members and clients regarding a variety of requests; Navigate multiple databases simultaneously for member research and...

Job description We are urgently looking for people interested in taking online surveys for Fortune 500 brands. If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up to $25 per survey. Share your opinion and help influence brand decisions on services...

*Radiologist needed for onsite and remote work in IL* This Jobot Consulting Job is hosted by: Brad Tabertshofer Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $100 - $1,000 per hour *A bit about us:* At Jobot Health, we combine AI experienced...

Overview About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more...

A-Line Staffing is now hiring a Remote Care Coordinator. The Care Coordinator would be working for a Fortune 500 company and has career growth potential. This would be full time / 40 hours per week. If you are interested in this Care Coordinator position, please apply to this posting! Care...

Are you a typists, receptionists, or simply looking for an easy way to earn additional income online working at home? We’re currently recruiting individuals nationwide to participate in paid remote or in-person focus groups and market research studies. This is a flexible, remote work at home...

[Call Center / Remote] - Anywhere in U.S. / Competitive compensation & benefits - As a Customer Service Specialist at PEAC Solutions, you will: Answer a minimum quota of customer calls daily, speaking to customer concerns, addressing changes, invoicing questions, late charge or payment history...

REMOTE CUSTOMER SERVICE REPRESENTATIVE + REMOTE DATA ENTRY / ENTRY LEVEL - START TODAY - DAILY / WEEKLY PAY Are you an administrative assistant clerk, a data entry clerk, work in healthcare as an RN or Nursing Assistant, or are you a customer service care CCR rep or any jobseeker looking for ways...

[Customer Service / Fully Remote] - Anywhere in U.S. / Up to $23 per hour / Medical, dental & vision / 401K - As a Call Center Rep you'll: Handle inbound calls, conducting initial screenings and assessments to gather vital information; Provide compassionate support to individuals in crisis,...

Seeking participants for Focus Group and market research studies. Work part-time from home and earn up to $750 per week. Register to see if you are eligible. Data Entry experience not required. Remote Work From Home Data Entry Clerk - Part Time Market Research Panelists Our company is seeking...

One of the largest health insurers in the nation is focused on continuously building an industry-defining, world-class IT capability. Healthcare is forever evolving, especially due to emerging technologies, making this a great experience to add to your resume. Come join their winning team! This...

[Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Experience Associate at Vector Security, you will: Receive inbound communications from customers via multiple channels including phone, chat, email and text; Provide positive customer...

Remote Student Services Associate (Call Center)

Description Purpose of position: Remote role as the primary contact for families. Reports to the Supervisor of Student Services within the Customer Engagement & Retention Department. Department responsibilities include customer support, onboarding, and academic placement for new and continuing...