Student Services Assistant, Penn State Altoona

Penn State University; Calvert Hills (PA); On-site; USD 41,000 - 65,000; Full time

Benefits offered by this job

75% tuition discount

Job summary

Penn State Altoona is seeking a dedicated Student Services Assistant (Intermediate or Senior) to support DEIB and Student Affairs on a full-time, on-site basis. You will greet visitors, assist with scheduling, events, and manage the campus food pantry to promote student wellbeing.

The role requires strong communication, reliability, and adherence to Penn State values. Evening/weekend hours may be needed for events, with education and experience aligned to the Senior/Intermediate levels.

Qualifications

• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Reliable, organized, and detail-oriented with a commitment to student support.
• Demonstrable commitment to Penn State Values (excellence, community, discovery, integrity, respect, and responsibility).
• Strong commitment to ethics and confidentiality required.
• Ability to lift and carry items for pantry operations (up to 30 lbs).
• Prior experience in administrative support or student services is a plus.

Responsibilities

• Serve as the front-line greeter for DEIB and Student Affairs spaces; assess visitor needs and direct them appropriately.
• Provide administrative support including scheduling, communications, financial processing, and record keeping.
• Support and maintain the campus food pantry including shopping, stocking shelves, transporting items, and inventory management.
• Assist with the planning, coordination, and execution of events and programs hosted by DEIB and Student Affairs.
• Maintain a professional, welcoming, and organized environment within the offices.
• Collaborate with staff to enhance student engagement and support initiatives.
• Occasional evening and weekend hours required for special events.

Skills

Strong interpersonal communication

Teamwork

Independent work

Ethics and confidentiality

Ability to lift up to 30 lbs

Education

Associate Degree

GED/HS

Job description

POSITION SPECIFICS

Penn State Altoona is seeking a dedicated and service-oriented Student Services Assistant (Intermediate or Senior Support Level) to join our campus community. This full-time, on-site position provides vital administrative and programmatic support to both the Office of Diversity, Equity, Inclusion and Belonging (DEIB) and the Division of Student Affairs.

The successful candidate will play a key role in creating a welcoming and inclusive environment by being the first point of contact for visitors, students, and staff. They will assist with office operations and coordination, event logistics, and operations of the campus food pantry, supporting the overall mission of student development and well-being and community care.

RESPONSIBILITIES

• Serve as the front-line greeter for DEIB and Student Affairs spaces; assess visitor needs and direct them appropriately
• Provide administrative support including scheduling, communications, financial processing, and record keeping
• Support and maintain the campus food pantry including shopping, stocking shelves, transporting items, and inventory management
• Assist with the planning, coordination, and execution of events and programs hosted by DEIB and Student Affairs
• Maintain a professional, welcoming, and organized environment within the offices
• Collaborate with staff to enhance student engagement and support initiatives
• Occasional evening and weekend hours required for special events

QUALIFICATIONS

• Strong interpersonal and communication skills
• Ability to work independently and as part of a team
• Reliable, organized, and detail-oriented with a commitment to student support
• Demonstrable commitment to Penn State Values (excellence, community, discovery, integrity, respect, and responsibility)
• Strong commitment to ethics and confidentiality required.
• Ability to lift and carry items for pantry operations (up to 30 lbs)
• Prior experience in administrative support or student services is a plus

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

Senior Support:

• Associate Degree
• 4+ years of relevant experience; or an equivalent combination of education and experience accepted
• Required Certifications:
• None

Intermediate Support:

• General Equivalency Diploma (GED) or High School (HS)
• 2+ years of relevant experience
• Required Certifications:
• None

SCHEDULE AND LOCATION

Monday-Friday, 8:00 A.M. - 5:00 P.M., with occasional evening and weekend hours required.

This position works fully in-person at the Altoona Campus.

BACKGROUND CHECKS/CLEARANCES

• This position requires the following clearances in addition to applicable background checks: PA State Police Criminal Background Check, PA Child Abuse History Clearance Form, and Federal (FBI) Fingerprint Criminal Background Check.
• This position requires that you operate a motor vehicle as part of your job duties. A valid driver's license and successful completion of a motor vehicle records check will be required in addition to standard background checks.

Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

SALARY & BENEFITS

The salary range for this position, including all possible grades, is $40,608.00 - $64,668.00.

Salary Structure - Information on Penn State's salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Re