Student Services Assistant, College of Agricultural Sciences

Penn State University; Northern (KY); Hybrid; USD 41,000 - 65,000; Full time

Benefits offered by this job

75% tuition discount

Comprehensive benefits: medical, dent,

Job summary

Penn State University in University Park, PA, seeks a Student Services Assistant to support the Office for Undergraduate Education's student success mission and advance the overall student experience.

Responsibilities include processing scholarships, SEEQ representation, event coordination, student engagement, newsletter preparation, website updates, and minute-taking, with on-site duties and some remote flexibility.

Qualifications

• Proficiency with Microsoft Office and experience with eSteward, Plone, and FileMaker.
• Experience in administrative support and working in higher education is a plus.

Responsibilities

• Support the college scholarship program by processing awards and maintaining databases.
• Serve as SEEQ Representative by managing access, training, and disseminating information.
• Coordinate events for the Associate Dean, including teaching excellence and professional development.
• Assist with student engagement activities, newsletters, and tracking engagement.
• Update and maintain website content and record meeting minutes.
• Provide coverage for other administrative staff as needed.

Skills

Attention to detail

Working independently

Collaboration and teamwork

Event coordination

Customer service

Records management

Time management

Problem solving

Written and verbal communication

Education

GED or HS diploma

Associate degree

Tools

Microsoft Office

eSteward

Plone

FileMaker

Job description

POSITION SPECIFICS

The Office for Undergraduate Education in the College of Agricultural Sciences seeks to fill the full‑time position of Student Services Assistant. This position will support the Office of Undergraduate Education’s student success mission and work to advance the overall student experience.

• Support the college scholarship program by processing student awards, maintaining databases, and responding to inquiries
• Serve as College SEEQ (Student Educational Experience Questionnaire) Representative by maintaining access for college users, train and disseminate SEEQ information, respond to SEEQ questions and investigate issues, and ensure polices are being followed
• Coordinate and assist with events for the Associate Dean, including events related to teaching excellence and professional development
• Assist with student engagement activities, programs, and initiatives including preparing and distributing the weekly student newsletter, tracking engagement activities, and identifying potential opportunities to support student engagement
• Update and maintain website content
• Responsible for recording and posting meeting minutes for meetings within the Undergraduate Education office
• Provide support and coverage for other administrative staff as needed

Qualifications

It is preferred that applicants be proficient with Microsoft Office and have experience with eSteward (Penn State's database related to alumni gifts and endowments), Plone, and FileMaker.

Essential Skills

• Attention to detail
• Working independently
• Collaboration and teamwork
• Event Coordination and logistics
• Customer Service and student support
• Organization and records management
• Time management and prioritization
• Problem-solving and follow-through
• Effective written and verbal communication

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

• If filled as Student Services Assistant - Intermediate Support, this position requires:
  • General Equivalency Diploma (GED) or High School (HS) 2+ years of relevant experience
  • Required Certifications: None
• If filled as Student Services Assistant - Senior Support, this position requires:
  • Associate Degree 4+ years of relevant experience; or an equivalent combination of education and experience accepted
  • Required Certifications: None

Additional Information

This position will work mostly on-site at Penn State's University Park campus, but requests to work one day a week remotely can be discussed with the hiring manager during the interview process. The College of Agricultural Sciences is supportive of flexible work arrangements when aligned with the ability to meet the needs of the unit and the essential duties of the position.

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

SALARY & BENEFITS

The salary range for this position, including all possible grades, is $40,608.00 - $64,668.00. Salary Structure - Information on Penn State's salary structure.

• Penn State provides a competitive benefits package for full‑time employees designed to support both personal and professional well‑being.
• In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time.
• One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473. Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.

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