Student Services Analyst (2 openings) Short-Term

Maricopa Community College district; Phoenix (AZ); On-site; USD 53,050 - 68,964; Full time

Job summary

Phoenix College, part of the Maricopa Community College district, is seeking a dedicated Student Services Analyst (Academic Advisor) to support student pathways toward degrees, certificates, transfer, or workforce credentials.

The role emphasizes advising on course selection, academic planning, registration, transfer opportunities, and connections to tutoring, counseling, and financial aid, with a focus on student success through data-driven practices.

Qualifications

• Bachelor’s Degree in Education, Sociology, Business Administration, Communication, Counseling, Liberal Arts or Sciences and two years of student services or college teaching experience, or equivalent.
• Equivalent combination of education and experience may be acceptable.

Responsibilities

• Provide professional-level end-to-end academic advising to a caseload of students, including one-on-one and group advising, onboarding, retention, and progress toward degree completion.
• Support Guided Pathways implementation and collaborate with faculty, staff, and external groups to promote programs.
• Conduct research on program opportunities, industry trends, and emerging technologies to inform advising practices and student success strategies.
• Develop and assess student learning outcomes, analyze program data, and recommend process improvements.
• Perform other duties as assigned.

Education

Bachelor's Degree in Education, Sociology, Business Administration, Communication, Counseling, Liberal Arts or Sciences

Job description

Overview

Student Services Analyst (2 openings) Short-Term – Phoenix College. Job ID: 322963. Location: Phoenix College. Full Time. Regular. Salary Range: $53,050.25 - $68,964.82 annually, DOE. Grade: 114. Work Schedule: Fall/Spring – Monday to Friday, 8 am–5 pm or 9 am–6 pm; some evenings and weekends may be required. Summer Hours – Monday to Thursday, 8 am–7 pm. Work Calendar: 12 months. Funding Information: This is a short-term assignment with a projected end date of 06/30/2027, with renewal based on available funds and the business needs of MCCCD. Campus Statement: Phoenix College is a designated Hispanic Serving Institution (HSI) and an MCCCD member focused on student success and community impact.

Job Summary

Phoenix College is seeking a dedicated and student-centered professional to join the Academic Advising team as a Student Services Analyst (Academic Advisor). This role supports student achievement by helping students navigate educational pathways toward degrees, certificates, transfer, or workforce credentials. Duties include advising on course selection, academic planning, registration, transfer opportunities, and degree requirements; connecting students with tutoring, testing, counseling, financial aid, and other support services; contributing to college-wide student success initiatives (including Guided Pathways); collaborating with faculty, staff, and campus partners; and conducting group advising sessions, workshops, and outreach to current and prospective students. The role also supports proactive retention efforts and engages in data-driven improvement of advising practices and student success strategies.

This is a short-term assignment with a projected end date of 06-30-2027, with renewal based on available funds and the business needs of MCCCD.

Essential Functions

• 45% - Provides professional-level end-to-end Academic Advising to a caseload of students, including one-on-one and group advising, onboarding, retention, and progress toward degree completion. Guides students on goal setting, degree and certificate options, transfer pathways, course selection, registration, and progress; identifies options such as study abroad, internships, and research; connects students with tutoring, counseling, and career services; follows up to ensure learning outcomes are met; monitors progress using appropriate reporting tools.
• 25% - Facilitates change management activities related to Guided Pathways and the case management approach to program advisement; collaborates with academic units and student services to support comprehensive student services; acts as liaison to students, faculty, staff, and external groups; coordinates with College and District partners to promote programs; develops and delivers training for faculty and staff on advising policies and procedures.
• 15% - Conducts research on program opportunities, industry standards, trends, best practices, and emerging technologies; coordinates projects related to student learning, success, and retention; supports outreach and recruitment efforts; prepares and presents at orientations and information sessions; designs and maintains program resources and materials.
• 10% - Develops and assesses student learning outcomes; conducts assessments; analyzes program data to gauge student success and program effectiveness; coordinates and evaluates processes; recommends improvements.
• 5% - Performs other duties as assigned.

Minimum Qualifications

Bachelor’s Degree in Education, Sociology, Business Administration, Communication, Counseling, Liberal Arts or Sciences, and two (2) years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs. OR An equivalent combination of education and experience sufficient to perform essential duties.

Desired Qualifications

1. Master’s Degree in Academic Advising, Education, Counseling, Sociology, Liberal Arts, or Sciences discipline
2. Three (3) or more years of experience providing academic advising in a community college or university setting
3. Two (2) or more years of experience developing presentations, programming, or support structures that support engagement, retention, or successful outcomes for students
4. Two (2) or more years of experience leading or assisting with student services projects to address student challenges, retention, and completion
5. Two (2) or more years of experience using technology to perform duties and track progress against goals
6. One (1) year of full-time, relevant MCCCD experience within the previous two (2) years

Special Working Conditions

• MCCCD does not sponsor individuals for any type of work visa
• Travel to campus during the interview/selection process will be at the candidate’s own expense
• May be required to work evenings and weekends
• May be required to lift or carry up to 25 lbs
• May be required to sit for a prolonged period, viewing a computer monitor
• This is a short-term position with a projected end date of 06/30/2027, with renewal contingent on funding source

ADA and Other Requirements

Positions involve typical office duties and exposure to a standard office environment. Reasonable accommodations available per MCCCD policy.

How to Apply

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of application. Materials submitted after posting close will not be accepted. Include three professional references. Provide employment history in month/year format and include job title, duties, employer, and dates.

For accessibility accommodations, contact the ADA Coordinator at the campus location. MCCCD is an Equal Opportunity Employer.

Posting Close Date

Apply on or before 7/29/2026 to be considered.